Professional Documents
Culture Documents
SIS
• What is SIS
• Hardware – Software Recommendations
• What’s Required to Run SIS
• Get Files from Downloads Page
• Install SIS DVD Software
• Starting SIS – Web / DVD / Network
• How to Start – Product Identification
• Searching for Information – Parts or Service
• SIS 2011A – Serial Number Specific Parts Searching
• Printing
What is Service Information System (SIS)
SIS is the electronic service tool that dealers, customers and employees rely on for
their parts and service information needs.
• For those not connected to the internet, SIS
• SIS covers information for all products from data is available either from a library of SIS
1977 on. DVDs or when loaded to a Network SIS
• The information in SIS is equivalent to over Server (on a LAN). Data on DVDs is
25,000 books. With over 2 million graphics updated monthly.
and more than 1.5 million part numbers, SIS • All three versions of SIS require an Internet
contains 44,000 parts and service Browser to display SIS information.
documents. • Parts lists can be created in SIS and parts
• SIS is available on Local Area Networks ordered directly via a connection to
(LAN) with Network SIS, the Internet (SIS PartStore.
Web), or with a DVD subscription. • Service literature is organized into a repair
• Data on SIS Web (internet version) is logic scenario of educating, problem solving
updated nightly, providing users with the most and repair and can be found under the
current data. Connection to the internet is heading Service Repair Information in via
required for this access. Documentation (Document Structure).
SIS Software and Hardware Requirements
An Internet connection R
A few files downloaded from the SIS Web Download section R R R
(Adobe Acrobat Reader Plugin, IsoView, Product View and
DjVu Plugin EN.exe)
A subscription to SIS Data DVDs R R
A licensed copy of SIS loaded onto their PC R R
A server configuration - see your Cat dealer for more details R
Glossary
• Attachment: attachment on machine; i.e., bucket
• Feedback: electronic communication back to Caterpillar (available through
SIS Web only)
• Information Types: Document categories
• NPR: Numerical Parts Record
• Parts ID: parts identification
• Parts identification page: page showing part as well as consist
• Parts consist: listing of parts, quantities
• Systems & Components (Product structure): arrangements, groups, system
• Return to Main Menu: click on Model: link
• SMCS: Service Management Control System
• SNP: serial number prefix
Get Files from Downloads Page
From the SIS Web Main Menu
select Downloads
then download and install the
appropriate files
Graphics plugins
Install SIS DVD Software
New Location
Preferences
*NOTE: If this is not visible after making this change, contact Dealer SIS Administrator for access.
Preferences for Parts List
By default, the parts selected are not cleared from the parts list after being submitted.
By default, the parts selected are not cleared from the parts list after being or e-mailed
to someone.
By default, this option is not active. Non-parts ordering customers have ability to set the
preference; parts ordering customers do not.
Translated Part Names via SIS Preference Language
• Product ID-required searches produce results that are more specific to a product.
• Prefix only-search results apply to the entire model with that prefix.
Model prefixes can be found using the Select Equipment Model search
Some documents require users be given permission to access them. Those are
marked with an **.
Don’t know the serial number prefix?
Use the (Find)
If you don't know the Sales Model number, select an item from the
Product Families displayed in the left column
Getting Started with Searching
Many access methods used to search for technical information in SIS
require a serial number or serial number prefix to be entered before
beginning a search.
2
Searches from SIS Main Menu
Product ID required for these searches Product ID NOT required for these searches
Parts Search by keyword or part number Advanced Full Text Search
Media Number Media Search System or Group information Systems & Components
(Product Structure)
Document Type or Publication Basic or Advanced Full Text Search Reman part numbers Remanufactured Parts Search
Date Document Structure
Sales Model Advanced Full Text Search Most current part number, * NPR
Serviceability
Part Name Parts/Keyword Search, Basic Search or Parts or Service information for a As Shipped Product
Advanced Full Text Search specific engine serial number as it
left the factory
Full Serial Number As Shipped Product Filters for a specific product Parts/Keyword Search or Filter
Engine Perf Specs Search
Test Spec number Engine Performance Specifications Engine test cell results by serial Engine Perf Specs
number
Document type (i.e., Service Documentation (Document Structure) Engine Specifications by serial Engine Perf Specs
Mags., etc) number
Component, group or system to Systems & Components Repair kits Kits Information
find support information (Product Structure)
Search will …
• identify the product system where part is located
• allow adding the parts to the parts list from the parts id window
• allow searching for keywords
Documentation
(Document
Structure) is
organized by
Information Type.
The entire document
is opened and the
specific information
is displayed within
the document.
Only one Information
Type can be accessed
at a time.
Documentation (Document Structure) – Part
Name Index
The Part Name Index located within Selecting one of the linked names will
the Document Structure Parts take the user to the parts identification
Identification information type can be screen.
used to help identify parts.
The linked parts assemblies, parts
groups and parts arrangement names
are listed alphabetically.
SMCS Code Search Product ID
required
(Service Management Control System)
• Provides technicians and mechanics with the ability to access parts and
service information based on a specific serial number.
• Product support information displays based on how the product left the
factory (As Shipped).
• Consist list is similar to a regular parts consist list with quantity boxes,
links to separate illustrations, etc.
If you search serial number specific you can uncheck the box and get
the same results as searching by prefix only without having to go back A Remanufactured
to the main menu
part number …
• is in green
• contains an R in
the part number
• contains an R in
the Notes column
Advanced Full Text Search
Information (part
numbers) Available
Section
Sections – Product
Structure – Groups,
Systems
Parts Identification Screen
Part 2 of Screen
GoTo drop down menu
Graphic Viewing
Options
Media Number
Link to Kits
Serial Number Prefix
Parts Consist
Quantity box
NPR link
Parts Identification Screen – 2D Hot-pointing
Part 3 of Screen
Media Number
Link to Kits
Serial Number Prefix
Parts Consist
2D Hot-pointing
checkbox
Quantity box
NPR link
2D Hot-pointing
• Hot-pointing
– Clicking on callout number in graphic will highlight it and place check-
mark on consist in column labeled “Loc”
– Clicking on parts consist, highlights that number on graphic
• Available on Parts consist pages for new and legacy products created through
SIS Authoring process
• Featured in SIS DVD, Network SIS & SIS Web
Plug-ins Required
Part 2
of Screen
Part 3 of Screen
Header Information
Part 1
Configuration Link
Return to Main Menu link
Bookmark
GoTo Menu
Previous – Next Page
(when applicable)
Return to Parts List
Selectable Information
Part 2
Selectable levels of
information
Populates/Highlights
the next and
previous buttons in
the header
Information types
Text Panel
Part 3
Document Type
Media Number
Text / Information
Link to print
Printing
Printing
• Graphics
• Consist List
• Service Information
Print Graphics
• For SIS help, use the Help link from SIS Main
Menu or from the GoTo dropdown menu anywhere
in SIS.
• For SIS Web data discrepancies or enhancement
requests/suggestions for improvements, use the
Feedback option from the SIS Web Main Menu or
the GoTo menu from any page in SIS.
• For SIS Support, please contact your SIS
Administrator/Service Software Administrator at
your Cat dealership.