NON-VERBAL COMMUNICATION

“KOPPACT”
Communication skills

PRESENTED BY:
DEEPTHA SUDHAKARAN (A1904014010)
PRAKRITI GOEL(A1904014026)
SOORAJ ARORA(A1904014040)
SANYAM CHANANA(A1904014042)
SURBHI AGGARWAL(A1904014044)
INTRODUCTION
Non-verbal communication is a message or response that cannot be expressed in words
or hints.

 Non-verbal communication helps us to express ourselves better.

 It can play five roles in communication which are repetition, contradiction, substitution,
complementing and accenting.
 only 7% of a message’s effect are carried by words; listeners receive the other 93% through
non - verbal means.
ADVANTAGES & LIMITATION OF
NON-VERBAL COMMUNICATION
ADVANTAGES DISADVANTAGES
Reliability Lack of secrecy
Efficiency Lack of written proof
Credibility Gestures may be misunderstood
Understanding attitudes It fails to reveal past events & ideas
Face-to-face interaction are essential
More difficult to study

The power of nonverbal communication is

tremendous, so it’s important not only to learn how
to accurately read others, it is also critical to know
what you are conveying through your own body
language. Your successful communication will
require that you not undermine your verbal message
with damaging nonverbal cues.
CLASSIFICATION OF NON VERBAL
COMMUNICTION
There are various types of non-verbal
communication styles which can be
abbreviated as “KOPPACT”.
KINESICS
• Includes body language, body movements, gestures,
postures, postures, facial expressions head and hand
movements.
• It can be used to emphasize on what is being said.
• It plays 55 % of our total non-verbal
communication.
Body Parts Movements & Signs
Head High head- honour, self respect,
confidence
Head bent-modesty, guilt,
politeness
Facial Surprise- eyebrows curve & rise up
Expression Anger- eyebrows get lower, gaze
become intense
Gestures Shuffling legs-nervousness
Pounding of fist on table- anger
Body Erect poised, brisk walk- self
posture esteem, high spirited, confident
Arms crossed- defensive, bored or
not interested
PROXEMICS
• Vertical distance and proxemics, from the word proximity, are some of the types of nonverbal
communication.
• The distance or space we need is influenced by social norms, situational factors, personality
characteristics of those around us as well as ourselves, and level of familiarity.
• Put another way, what is your comfort zone around your body?
• Likewise the distance behind us that we feel uncomfortable if someone enters varies by who and when.

• Edward Hall, an anthropologist, found that North Americans have four distinct ranges where face to
face interactions have related levels of comfort.
OCCULESICS
• It refers to study of eye contact and pupil dilation in terms of non-verbal communication. Eye
contact indicates interest, openness, arousal, aggression. Lack of eye contact also sends a
message.
• Important aspects of eye contact are:
• Looking while listening: This reciprocates the rapport established. This aspect is often used
during emotional connections such as flirting.
• Frequency of glance: This indicated involvement and how invested one is to the
conversation.
• Patterns of fixation: This provides evidence as to where the attention lies.
• Pupil Dilation: This could often provide proof of interest and boredom.
• Looking while talking: This establishes a rapport with the person listening.
 PARALINGUISTICS
• Paralinguistic communication is the study of
voice and how words are said.
• Paralinguistic cues refer to everything having
to do with speech for the words we actually
utter.
• These may be a bit subtler other forms of
nonverbal behaviors in communicating our
intent.
• Certainly a booming, yelling voice is not
subtle. However, a firm that conveys conviction
is more nuanced than a pointing finger, big
gestures, or the invasion of one's personal space.
Vocal cues include:
• Pitch:(Direction of Pitch, Range of Pitch-
Highness and lowness of voice, loudness, tension,
resonance)
• Speed/Rate: (How fast you are speaking?)
• Volume: (How loudly or softly?)
• Pause: (Voice Quality: Even in Telephone)
• Stress: (Volume and pitch: Amount you emphasis
placed in words)
ARTIFACTS
• Artifacts have symbolic significance of personal identities, territories and personal environments.
• Artifactual communication and appearance influence our reactions.
• In the early stages of a relationship, what we wear and how we look affect first impressions and
may even lead to our being accepted or rejected.
• The clothing and jewellery we wear can cause others to form judgments regarding our success,
character, power, and competence.
• Typically, we respond more positively to those we perceive to be well dressed than to those whose
attire we find questionable or unacceptable.

• Clothing has the power

• influence
• A desire to conform
• A desire for self-expression
• A desire for aesthetic satisfaction
• Depicts culture
• The desire for social participation
• Physical comfort
CHRONOMICS
• It is the study of how we use time to communicate.
• Some of us are preoccupied with time, while others regularly waste it.
• Some of us are typically early, while others are chronically late.
• Some of us approach life with a sense of urgency, while others prefer a more leisurely pace.
• Some of us are early birds, functioning best in the morning, while others, night owls, perform
best at night.
• We also structure time in an effort to ensure we accomplish needed tasks.

• Time perception plays a large role in the nonverbal

communication process.
• Time perceptions include punctuality, willingness to wait, and
interactions.
• The use of time can affect lifestyles, daily agendas, speed of
speech, movements and how long people are willing to listen.

Good timing is very crucial, and you should

rehearse a formal presentation until it is a little
under line, because staying within time limits is a
mark of courtesy and professionalism.
TOUCH (OR HAPTICS)
Haptics, or touch, is usually involved in
our closest relationships. Its used in the
following areas:
• Touch plays a role in helping us
develop closer relationships and is a
key ingredient in the establishment and
maintenance of many of our personal
relationships.
• We use touch for different purposes: to
communicate attitude or affect, to
encourage affiliation, and to exert For Example: Business Communication is
control or power. always starts with a proper handshake
• Touch also helps us exert status or
power in relationships.
• People of higher status usually initiate
touch. Thus, it is more likely you will
see the CEO pat a worker on the
shoulder and vice versa.
• Touch also marks greetings and leave-
takings. Even a handshake can be
social and polite or friendly and warm.