Professional Documents
Culture Documents
TOTAL QUALITY
MANAGEMENT
NAME : NIKHITA RUSTAGI
ROLL : 6017
• The concept of quality control as a distinct discipline emerged in the united states in the 1920’s.
• TQM concept developed in japan in 1960’s. the idea of involving all the employees not just the
quality control staff.
• The credit of introducing TQM in japan goes to two Americans Dr. W.EDWARDS DEMING and Dr.
J.M.JURAN, with this they become hero's in japan long before American could realize their
importance.
• The deming price is the highest TOM award in japan and is given to most respected and successful
corporation.
ELEMENTS OF TQM
• A sustained management commitment to quality.
• Focusing on the customer.
• preventing rather than detecting defects.
• Quality measurement.
• Continuous improvement.
• Employee improvement and empowerment.
• Benchmarking.
• Training.
• Thinking statistically.
OBJECTIVES OF TQM
1. TQM stresses on collective effort of all functions activities and people for improving quality of
good and services to bring in higher consumer satisfaction
2. The aim of TOM is to maximum satisfaction to consumer by providing goods which are best in
quality.
3. TQM aims at educating and training the managers and employees because these are integral
part of TQM as it rightly said “TQM begins with education and end with education”.
4. TQM aims at giving full freedom to express their views for quality improvement, cost reduction
and elimination of wastages and those who take active participation should be rewarded.
BENEFITS OF TQM
• TQM is a method in which there is a combination of quality and management tools aimed at
increasing business and reducing losses due to wasteful practice.
• TQM beliefs that customer satisfaction is a measure of quality and everyone is a customer.
• Ethics, integrity, trust, training, teamwork, leadership, communication and recognition are different
elenments of TQM.
THANK YOU