I may not be perfect but parts

of me are excellent
Communication Styles

RYLA
March 2012
There has been an
alarming increase in
the number of things I
know nothing about!
COMMUNICATION:
Comes from the Latin “communs”

PURPOSE:
To meet on common ground
To share meaning
 There is a direct link
between the quality of
your communication
& the quality of your life.
“ The greatest barrier to
communication is the illusion
that it has been achieved.”
“We don’t see things as they are.
We see them as we are.”

Anais Nin
To Build Relationships that Work

You Need:
• awareness of self
• awareness of others
• to value the differences
(both positive and negative)
“To get people to come across,
you need to know
where they’re coming from.”
 Titles

• I may not be perfect but parts of me are excellent

• Why you can’t be more like me
• It takes all kinds
• Please Understand me
Behavior Matrix
by Dr. Jung

A
Communication
Styles Model
Each of US Has
A Recognized
Habitual
Communication
Style.
 It is Possible
To Recognize and Identify
The Communication Style of
Others After a Relatively
Short Exposure
To It.
 We Communicate
Most Effectively With Those
Individuals Who Have Styles
Similar
To Our Own.
 Informal

Dominant Passive

10 5 0 5 10

Formal
 Formal

• More Serious • Conservative

• Conscientious • Less Spontaneous
• Task Oriented • Emotionally Withheld
• Concerned with Etiquette • Perfectionist
• Stiff • Proper
 Informal

• Flexible • Open / Warm

• Emotionally Expressive • More Individualistic
• Relationship Oriented • Less Detailed
• Liberal / Tolerant • Less Disciplined
• Less Concerned with Etiquette • Casual
 Dominant

• Assertive / Aggressive • Decisive

• Gives Out Info • Bossy
• Louder • High Energy
• Demanding • Action Oriented
• Risking • Honest

• High Profile
 Passive

• Easy Going • Procrastinates

• Asks for Info • Loyal
• Good Listener • Low Profile
• Calm / Patient • Less Decisive
• Tolerant • Lower Energy
• Less Risking
Recognition Informal Humanitarian
Pleasure 10 Love
Autonomy Physical Comfort
Relationship Oriented, Emotive

10
Gets results by innovation Gets results with people10
Gets results by people Gets results by system

Emotionally Withheld
Achievement Order
Honesty 10
Justice
Power Formal Knowledge
 Informal
10
Relationship Oriented, Emotive

10 10

Gets results by people

Emotionally Withheld
Achievement
Honesty 10
Power Formal
 Informal
10
Relationship Oriented, Emotive

10 10

Gets results by system

Emotionally Withheld
Order
10
Justice
Formal Knowledge
 Informal Humanitarian
10 Love
Relationship Oriented, Emotive Physical Comfort

10
Gets results with people10

Emotionally Withheld
10
Formal
Recognition Informal
Pleasure 10
Autonomy
Relationship Oriented, Emotive

10
Gets results by innovation 10

Emotionally Withheld
10
Formal
 Comfort Zone Communication
Controllers - prefer to tell others what to do

Promoters - prefer to tell others how they

feel
Supports - prefer to ask others what they
are feeling

Analyzers - prefer to ask others what think

Group Instructions
1. List 5 strengths of your style
2. List 5 weaknesses of your style
3. Identify a movie that reflects your style
4. Identify a song
5. Identify a car
6.Your communication “turn ons & turn offs”
7. Draw a T-Shirt with a logo or saying
Controller
Strengths:
• Accomplishes tasks, gets bottom line results
• Self motivated and hard-working
• Forward-looking, progressive
• Fast decision maker
• Disciplined - like to control self and others
• Offers inspiration, guidance and leadership
Controller
Weaknesses:
• Too busy
• Sometimes over-committed
• Can be parental
• Sometimes viewed as overly aggressive
Supporter
Strengths:
• Dependable and loyal team player
• Works for a Leader with a cause
• Good Listener
• Patient and emphatic
• Good at reconciling factors
Supporter
Weaknesses:
• Takes criticism very seriously (internalizes)
• Dislikes conflict
• Fears hurting feelings of others,
disappointing others
• Invalidates
Analyzer
Strengths:
• Conscientious and steady
• Comprehensive
• Defines, clarifies, gathers information,
criticizes and tests
• Maintains standards
Analyzer
Weaknesses:
• Slow to decide
• Tends to withdraw when under stress
• Gives too much detail
Promoter
Strengths:
• Enjoyable to be around
• Moves quickly with high energy
• Has a creative imagination
• Initiates relationships
• Motivates others towards goals
Promoter
Weaknesses:
• Can be unreliable
• Tends to “oversell”
• Lack of follow through
• Prefers to let others handle details
 Style Contributions...

Success Controller -- Results and Accomplishments

+
Formula Supporter -- Relationships and Stability
+
Analyzer -- Precision and Accuracy
+
Promoter -- Involvement and Enthusiasm
=
Team Effectiveness --- Balance and Partnership
 Thank you

Karen Harrison 604 922 2700

kha@telus.net