THE NOULA PROJECT

DEVELOPPING CRISIS MANAGEMENT PLATFORM

AND
COMMUNITY RESILIENCE
Kurt JEAN - CHARLES
SOLUTIONS S . A .
ICCM 2010
 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

TALK PLAN
I. The crisis experience of January 12th
II.The implementation of the Noula Platform
III.The Impact of the platform and lessons
learned
IV.Moving beyond crisis management to
behavioral impact, social empowerment
and e-democracy.
 The NOULA Project
DEVELOPPING CRISIS MANAGEMENT PLATFORM
AND COMMUNITY RESILIENCE

∗ Personal experience of chaos

∗ Resilience and first reactions in the
communities
∗ Urgent needs and resource assessment
∗ Identify response actors and information
networks
∗ Find help …
∗ Failures in the response system
∗ Unstructured and limited communication
channels
∗ Lack of transparency for the affected
population
 The NOULA Project
DEVELOPPING CRISIS MANAGEMENT PLATFORM
AND COMMUNITY RESILIENCE

The Concept

N o u la in cre o le m e a n s “ w e a re a live ” , re a d y to
fa ce o u r ch a lle n g e s
∗
N o u la is a C risis m a n a g e m e n t p la tfo rm d e sig n e d
to su p∗p o rt d e cisio n m a kin g b y p ro vid in g a
co n siste n t a n d m u lti- ch a n n e l collaborative
framework for:
•Crisis mapping
•Needs mapping
•Resources mapping
•Risk mapping
•Action and response mapping
 The NOULA Project
DEVELOPPING CRISIS MANAGEMENT PLATFORM
AND COMMUNITY RESILIENCE

Our targets

1 )Provide a structured communication channel between

all actors involved in crisis management (for data
∗
collection and feedback) with physical and logical
resilience
∗ .
2)
3 )Build an accountable model with behavioral change
targets based on open access to information as a
fundamental right and on a structured expression
channel.
4)
5 )Showcase the relevance and the opportunity for
community empowerment as the best response pattern
to crisis.
1)
 The NOULA Project
DEVELOPPING CRISIS MANAGEMENT PLATFORM
AND COMMUNITY RESILIENCE

Our first targets

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 The NOULA Project
DEVELOPPING CRISIS MANAGEMENT PLATFORM
AND COMMUNITY RESILIENCE
Results and lessons
learned

More than 13000 messages collected and registered for crisis mapping and
response management without advertisement.
Community adoption:
Cite soleil∗ forum
IOM information
∗ kiosks in the camps
Public Government and NGO adoption
Source code available to the state university and the Civil Protection Bureau
NGO and IO interest (thanks to ushahidi partnership)
Registration of the Noula Foundation as a member of the civil society (community)
To ensure the
 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

Our first targets

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∗
 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

• "Human poverty is more than income poverty - it

is the denial of choices and opportunities for living
a tolerable life.“
• Human Development Report 1997
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 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

Our first targets

∗ Making sense of the noise and chaos

 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

The Noula Actors

177 Call Center

Needs mapping Media

Crisis mapping

Action mapping
Resource mapping
Public
Risk evaluation Authorities
FeedBack

Text messages
or internet

Needs mapping
Crisis mapping
NGO & IO
Noula
Fondation
& Civil Society
 The NOULA Project
CRISIS MANAGEMENT PLATFORM DEVELOPPED FROM HAITI

Our first targets

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