Training & Development

Towards Building a Learning

Organisation
Its All About Playing An ….

Integrative and Transformational

Role.
Training & Development defined
 Training Current Jobs

 Development Future Jobs

Objectives
• Improving Organisation Performance
• Enhance Knowledge & Skill levels
Training & Development

Direct link to business strategy

Cost or Investment?
Training Investment Leaders

@ 3.2% of Payroll

Motorola –1% of annual sales

HP – 5% of annual revenue
Focus Areas

• Leadership Development
• Customer Awareness
• Employee involvement /Motivation
• Innovation
• Process improvement
• Change management.
• Cross cultural awareness
Who is responsible?
Training…A Process
 Pre-Training

 Training

 Post Training

‘Training to be effective must be a continuous process’

 The Process Flow….

Training Need
Identification Validate Training A,B,C
(BTNI, MPDP) Needs Analysis

Identify & Classify

Understand Training
Coverage
 The Process Flow….contd…

Select the
Trainer, Discuss Expectations from Pre-Training
Methodology Participants material

Post Training Deliver

Feedback Training
Activity
Pre-training Phase

 To determine the relevance of training to the

employee’s job

 To ascertain training will make a difference

 To link improved job performance to

Organizational goals
Training Delivery…
Task

• Design an Induction Training Program for new

entrants
• What are the 3areas you would suggest are
mandatory coverage
• Objective – Familiarization to the organization
• Duration?
Training Techniques
• Informational Presentation
• Simulation Method –Case Studies/Role
Plays/Games/In-basket exercise
• On the job training
• Sensitivity Training
• Multimedia Training/E-Learning
• Assessment Centers/Development Centers

• 360 Degree feedback/Multi-rater process

Measuring Training Effectiveness –ROI of
Training
ROI is a comparison of benefits to cost expressed as a
percentage of the original investment.

It is a way of finding if the training met its goals to an

extent that justified its cost

• Link to business imperatives: Net sales per employee,

Gross profit per employee
• Clearly set objectives & continuous monitoring
Post Training –Kirk Patrick
Model

1 2 3 4 5

Training Workplace

Reaction & Learning Behavior & Results

Post Training –Kirkpatrick Model
Percentage
Percentage of
of Courses
Courses Evaluated
Evaluated at
at Each
Each
of
of Kirkpatrick’s
Kirkpatrick’s Four
Four Levels
Levels

100% 94%
94%
100%

80%
80%

60%
60%

40% 34%
34%
40%

20% 13%
13%
20%
3%
3%
0%
0%
Level
Level 11 Level
Level 22 Level
Level 33 Level
Level 44

Source:
Source:“Restructuring:
“Restructuring:RResults
esultsFrom
Fromthe
the1996
1996Benchmarking
BenchmarkingForum
Forum””(ASTD
(ASTD, ,1996)
1996)

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©© 1996
1996 ASTD
ASTD
Training Trends….
Training Trends….

Trend 5
Advances
Advances in
in technology
technology will
will
revolutionize
revolutionize the
the way
way training
training is
is
delivered.
delivered.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Training Trends….

Training
Training Time
Time By
By Delivery
Delivery System
System

7%
7%
70%
Traditional
Traditional Classroom
Classroom
70%
Other Self-paced
Other Self-paced
7%
7% Traditional
Traditional CBT
CBT
AT/Interactive
AT/Interactive Classroom
Classroom
Interactive/multimedia
Interactive/multimedia CBTCBT
5%
5% Televised
Televised distance
distance learning
learning
Other alternative
Other alternative
4% delivery
4% deliverysystems
systems
3%
3% Internet/network
Internet/network
2%
2% distance
distance learning
learning
2%
2% EPSS
EPSS
1%
1%

Source:
Source:“Restructuring:
“Restructuring:Results
ResultsFrom
Fromthe
the1996
1996Benchmarking
BenchmarkingForum”
Forum”(ASTD,
(ASTD,1996)
1996)

ASTD
ASTD--The
TheTop
TopTen
TenTrends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Training Trends….

Trend 6
Training
Training departments
departments will
will find
find
new
new ways
ways to
to deliver
deliver services.
services.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
 Training Trends….

Competencies
Competencies For
For The
The Future
Future
 Industry
Industry or
or corporation
corporation awareness
awareness
 Leadership
Leadership skills
skills
 Interpersonal-relationship
Interpersonal-relationship skills
skills
 Technological
Technological literacy
literacy
 Problem-solving
Problem-solving skills
skills
continued
continued .. .. ..

ASTD
ASTD -- The
The Top
TopTen
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
 Training Trends….

Competencies
Competencies For
For The
The Future
Future
 Organization
Organization understanding
understanding
 Contracting
Contracting skills
skills
 Buy-in
Buy-in and
and advocacy
advocacy skills
skills
 Coping
Coping skills
skills
 Ability
Ability to
to see
see the
the big
big picture
picture

Source:
Source:ASTD
ASTDModels
Modelsfor
forHuman
HumanPerformance
PerformanceImprovement:
Improvement:Roles,
Roles,Competencies,
Competencies,and
andOutputs
Outputs(ASTD,
(ASTD,1996)
1996)

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
 Training Trends….

Trend 7
Training
Training professionals
professionals will
will focus
focus
more
more on
on interventions
interventions in
in
performance
performance improvement.
improvement.

ASTD
ASTD--The
TheTop
TopTen
TenTrends
Trends Copyright
Copyright©©1996
1996 ASTD
ASTD
Training Trends..

Trend 9
Companies
Companies will
will transform
transform into
into
learning
learning organizations.
organizations.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Towards being a Learning Organisation

Some
Some Characteristics
Characteristics of
of Learning
Learning
Organizations
Organizations
 belief
belief that
that systems
systems thinking
thinking is
is fundamental
fundamental
 climate
climate that
that encourages,
encourages, rewards,
rewards, and
and
enhances
enhances individual
individual and
and collective
collective learning
learning
 surprises,
surprises, mistakes,
mistakes, and
and failures
failures viewed
viewed as
as
learning
learning opportunities
opportunities
 widely
widely available
available access
access to
to information
information and
and
resources
resources
continued
continued .. .. ..

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Towards being a Learning Organisation

Some
Some Characteristics
Characteristics of
of Learning
Learning
Organizations
Organizations
 desire
desire for
for continuous
continuous improvement
improvement and
and
resources
resources
 learning
learning integrated
integrated with
with work
work
 opportunities
opportunities for
for open
open dialogue
dialogue and
and inquiry
inquiry

ASTD
ASTD -- The
TheTop
TopTen
TenTrends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Towards being a Learning Organisation

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 Trend 10
Organizational
Organizational emphasis
emphasis on
on
human
human performance
performance management
management
will
will accelerate.
accelerate.

ASTD
ASTD -- The
The Top
Top Ten
Ten Trends
Trends Copyright
Copyright ©
©1996
1996 ASTD
ASTD
Winning Organisations must move
from being just
Learning Organinsation
to being a
Teaching Organisation….

Leadership Engine, Noel Tichy