„



   

p

!   
ë There are lots of ways to listen: appreciatively to your
favourite music, comprehensively to your doctor·s
instructions, critically to check the facts of a commercial,
penetratingly to hear a single voice in a crowd, or with
emphaty to encourage a good friend. Your responses-facial
expressions, muscular tension, eye contact and so on-clearly
indicate your listening style and set the stage for interaction
to continue (or perhaps discontinue). Real listening is
difficult to fake.
3
  
u. Appreciative listening
ë Aesthetic -music
2. Emphatic listening
ë Moral support to a friend in trouble
3. Comprehensive listening
ë Lectures, give directions
4. Critical listening
ë Reject/accept-salesperson/politicians (similar with
reading)
3 


 
u. Being non-evaluative
ë [o not evaluate people based on their opinions
2. Paraphrasing
ë To clarify a point
ë ´So you mean to say that«µ, ´[o you mean that«µ
3. Reflecting implications
ë Beyond normal understanding to appreciate others·
opinions
ë ´I am sure if you did that, you would be in a position
to«µ
 è

4. Reflecting hidden feelings
ë Beyond normal understanding to unravel underlying
feelings, intentions etc.
ë ´That must have been a satisfying experienceµ.
ë [on·t coax to get more info
5. Inviting further contributions
ë ´Can you throw more light on«µ, ´After that, what
happened?µ
6. Responding non-verbally
ë Eye-contact etc
ë Uh-huh? (don·t over do)


 
 
u. Paying attention
2. [ealing with distractions
Î


  
u. Enables managers to feel the pulse of the organization
2. Lack-embarassing situation because of gaps in coordination
and understanding
3

  
[

Be mentally prepared
Evaluate the speech, not the speaker
Be unbiased to the speaker by
depersonalizing your feelings
Fight distractions by closing off sound
sources
Be open minded
Ask questions to clarify and corroborate
thoughts
Paraphrase from time to time
Send appropriate non-verbal signals from
time to time
[ 

Pay undue emphasis to vocabulary as you can
use context to understand meaning
Pay too much attention to accessories and
clothing of speaker
Prepare your responses while speaker is
speaking
Avoid preconception and prejudices
Get distracted by outside influences
Concentrate too hard
Interrupt too often
Show boredom even to an uninteresting
speaker