Professional Documents
Culture Documents
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± The charge nurse/person in the area will direct the activities and
will be the team leader of the 1st Mr. Strong response group
unless he or she is directly involved with the Assailant person.
Actions taken by the group leader shall include the following:
Talking with the problem person.
Clear the area of people and equipment.
Try to take the assailant in another room which is equipment
and sharp/harmful items free
Assign someone to stay with other patients, visitors, etc. in
the area.
Assign an authorized person to prepare and administrate
medications if ordered.
Advice the social worker on arrival on the case to properly
approach the problem person.
How and when the team will approach the problem person.
Advice security to be visible but not to directly to have
contact with the person unless necessary
If the case is not solved, to advice the Safety
& Security officer to contact the second
response group thru the operator which
includes: Executive on Duty (EOD), ER
physician, 2 nurses preferred to be Arabic
speaking and same sex of assailant person
and more security back up.
Noting times of responses to activities
during the code.
Ensure the documentation of activities
before, during and after the Code.
Conduct and attend the Code debriefing
sessions.
± Mr. Strong 1st response team shall respond to the
area announced immediately when notified.
± All responding staff shall be directed by the
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Date: Day of Week: Time:
Assailant -Male -Female
Specific Location of Incident:
If you are informed that there is Mr. /Mrs. Strong
situation, prepare yourself to handle a violent client.
Don¶t hesitate, leave everything and go a head
quickly to the place you have been informed to go to.
Take a deep breath when you are on your way to go
to the client.
Control yourself.
Believe that the client is always right.
Believe that the patient and his/her family are
suffering and always need support and help.
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Approach the client with mild trust steps ( if you are
in a hurry, the client could feel that you will attack
him/her )
Approach with a smile.
Stop any arguments between the client and
employee.
Remove the client to another quiet closed place.
Gives the client the feeling that he/she is the most
important client in the hospital.
Calm the client down with support words.
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Serve the client water or juice in a paper cup.
Begin to discuss with the client the reason of the
problem and begin with supporting words
depending on the problem.
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Gives the client the chance to explain the problem
in his/her way.
Control your voice and your eye contact during the
discussion with the client.
In case the client continues saying bad words
control yourself and support him/her by saying
comforting words , j
If you feel that you will lose your temper
give yourself a second.
Concentrate on controlling yourself take
a deep breath and then return back to
the client.
If you feel that you will lose control
excuse yourself and leave the client, call
someone else to handle the situation.