HOHB

A PPP Model
For
System for COmputerised
REgistration)
(SCORE)
In
Bihar
A Presentation
By
Dr. N. Vijayalakshmi, IAS
 Introduction
• Public-private partnership (PPP)
or P3 or P3 model describes a
government service or private
business venture which is funded and
operated through a partnership of
government and one or more
private sector companies
• This model generally runs either on
BOOT or on BOT basis
 contd
• The traditional PPP model more often
becomes Private Public Partnership
instead of Public Private Partnership
• In Bihar a new PPP or limited PPP
model was first tried on pilot basis for
introducing the computerized system
of registration of documents and later
on adopted as final model for it.
 BOT Experience

• Inspired by the computerized system of registration in

other States, the Government of Bihar started taking
initiative to implement this system also in Bihar.
• In the meantime a PSU offered to run the system of
computerized registration on Build Operate & Transfer
(BOT) basis
• The Government agreed to it in principle with the rider
that PSU would submit the detailed project proposal
which would be evaluated by an evaluation committee
headed by the Development Commissioner.
 BOT model
(Proposal)

• Minimum Guarantee for scanning of 35 lakh pages

in a year

• Service Charge @25/- per page

• Escalation of Rs. 1/- per year in service charge

• Contract for 5 years

• Operator to transfer hardware after contract period

 Contd

• Software was to be provided by state government

• The state govt. to make rooms available for

computerization

• No manual or other system of registration allowed

during contract period nor could it be given to other
agencies

• PSU to have liberty of having a private partner

• A pilot project to be run in 1 registry office

 BOT Experience

• During the evaluation of their proposal PSU offered to run a pilot

project which could be useful for the evaluation of their proposal.
• Thus a pilot project was started at DRO, Patna on 05.09.2005.
• Shortcomings Noted
– System malfunctions were observed right from the day of initiation
– There was a low level of accountability for faults - PSU blamed NIC
for slow software
– The PSU staff was slow in processing applications due to their
limited knowledge of deeds and their structure
– In 17 days only 50 registrations were done through computerized
process although the average demand in the office was about 70 per day
 BOT Experience

• Steps for remedy

– PSU was asked to install additional hardware
which was completed in 15 days
– DSR was transferred
– New DSR put 1 staff each behind PSU’s
operators for accelerating data entry
– The project looked up and survived
 HOHB Model
A department run initiative
• The delay made by PSU in the installation of
additional hardware led the department to enquire
about hiring of additional hardware for the time
being.
• There was an offer from a local vendor to provide
required hardware on rent.
• This gave way for trying a new concept of procuring
hardware on hire and to run it by the department.
• The evaluation Committee allowed the department
to run a parallel project on HOHB, so that a
comparative evaluation could be made between
BOT and HOHB
 HOHB Model
A department run initiative

• The program was initiated departmentally in Muzaffarpur, Hajipur and

Danapur using hardware on hire and the NIC software prepared for Patna
model

• It was run by department employees after they were given appropriate

training

• 1 data entry operator was permitted

• Service charges were levied on the pattern of the BOT model to meet
expenditures on:
– Hardware hiring
– Consumables
– Generators for power back up
One unit of Hardware
under
HOHB
 Government Decides!
• A presentation was made before the CM on 1st February 2006 explaining
both types of pilots, their advantages and disadvantages

• On 5th February 2006, the CM approved the following proposals:

– BOT offer be rejected
– Muzaffarpur model be extended in all offices
– Societies to be registered at state & district levels to function as SPVs
– Societies to hire hardware, collect service charge and meet expenses
on consumables etc.
– State level society to collect savings of district level societies and use
it for maintaining the software etc.
– Not more than 10 offices to be served by 1 hardware supplier

12
 Contd
• BOT rejection was justified due to the following reasons:
– Major part of the project i.e. software development was
already with state/NIC by then
– Govt. was to bear the cost on civil items anyway
– Only hardware supply & operators were left which
could be arranged in the state itself
– BOT from any other reputed all India party was likely to
be as expensive
– Involvement of departmental staff was missing - Patna
project could take off only after involving them
 Implementation of HOHB
Steps Undertaken
• Hardware Tenders
– Department floated tenders for hiring hardware
– Option for division-wise rates was permitted
– Tenders were decided for rate of 1 unit of hardware for each division
Due to limit of coverage of 10 offices, tenderers other than L1s were also
permitted if they agreed for same rates and conditions
– In some cases non availability of tenderer led to selection of local supplier
on the same rate
– About 15 small entrepreneurs got jobs by the above mentioned plan
• Uninterrupted power supply
– Provision of generator on hire was made for unhindered power supply in
Registration offices
• Expectations from Suppliers
– Installation of software provided by NIC
– Keep a technical resource for troubleshooting
 Steps Undertaken (contd.)
• Set-up and Training
– A team of NIC scientists & senior officer of department
camped at one district level office in each division for starting
the computerized system till it settled down
– Thereafter hardware suppliers were trusted for dissemination
and their men were trained
– Local departmental officers (IROs) and NIC officers (DIOs)
successfully disseminated the experience in other offices of
the division

• Establishment of Implementing bodies

– District level Societies i. e. (District)_SCOREs were created to
run and maintain the system
– A State level society i.e. BISCORE was also created for
maintenance and updating of software and to guide and
monitor the functioning of district level societies
 Timeline
05/02/06
Govt. decision
05/09/05 to introduce
Inauguration of HOHB model in
05/07/06
ECIL’s pilot all offices
50th office
project in Patna computerized on
HOHB model

TIMELINE

05/12/05 11/04/06 30/03/07

Inauguration of 5th office 109th office
HOHB pilot computerized on computerized on
project in HOHB model HOHB model
Muzaffarpur
 Sustainability
• A self sustained and cost effective system

• Independent of State budget

• Run and maintained by the District SCORES, a district

level society under the chairmanship of Collector-cum-
District Registrar

• BISCORE, a state level registered society guides them. It

is also to take care of the software

• A service charge of Rs. 20 per scanned page charged by

the societies to run and maintain the system
 Major Advantages
• The system could be disseminated within a
year in all 109 registration offices
• The system is cost effective with no liability
(financial, technical or other) on the
Government
• The savings from the service charge are
being utilized for providing public amenities,
like waiting hall, toilet, drinking water, sitting
arrangement etc. in registration offices.
 BOT vis-à-vis HOHB Model

The Figure depicts yearly comparative Receipts. Expenditure and savings of an average
registration office having workload of 90 deeds per day and requiring 2 units of hardware. The
savings in BOT Rs.16,20,000 whereas in HOHB it is Rs. 54,82,440. In view of this rate of service
charge was reduced from Rs. 30/- per page to Rs. 20/- per page.