Risk Profiling

System

USER

FUNCTIONALITIES & SERVICES

WORK PRACTICES

PARTICIPANTS

INFORMATION

TECHNOLOGIES

System element
Work practices

Typical risk factors and negative outcomes

RISK FACTORS Poorly designed business process Inadequate fit of work practices with other system elements Inadequate resources to support the work practices Inadequate planning and control mechanisms within the business process NEGATIVE OUTCOMES Inadequate performance in terms of productivity, consistency, cycle time, activity rate, or other measures

System element
Participants

Typical risk factors and negative outcomes

RISK FACTORS Inadequate managers and leaders Inadequate skills and understanding Lack of motivation and interest Inability or unwillingness to work together to resolve conflicts Mismatch between characteristics of participants and requirements of the process NEGATIVE OUTCOMES Inadequate performance in terms of productivity, consistency, cycle time, activity rate, or other measures Personnel problems

System element
Information

Typical risk factors and negative outcomes

RISK FACTORS Inadequate information quality Inadequate information accessibility Inadequate information presentation Inadequate information security NEGATIVE OUTCOMES Inadequate business process performance in terms of productivity, consistency, cycle time, activity rate, or other measures Participant frustration Information loss or theft

System element
Technologies

Typical risk factors and negative outcomes

RISK FACTORS Technology is difficult and inefficient to use. Technology performance is inadequate for requirements of business process. Hardware or software contains serious bugs that could degrade system efficiency or effectiveness. Incompatibility of technology with other complementary technologies elsewhere NEGATIVE OUTCOMES Inadequate business process performance in terms of productivity, consistency, cycle time, activity rate, or other measures Participant frustration

System element
Functionalities & Services

Typical risk factors and negative outcomes

RISK FACTORS The system offers functionalities or services whose average quality or accuracy to the user is inadequate. The functions and services are not what the users want. NEGATIVE OUTCOMES Users do not use system or switch to substitutes (manual) Users complain about poor fit of system to their needs

System element
Users

Typical risk factors and negative outcomes

RISK FACTORS Disagreement among users concerning the requirements or expectations for the system. Difficulty using or adapting the work systems functionalities and services. NEGATIVE OUTCOMES Users do not use system or switch to substitutes Users complain about poor fit of system to their needs

System element
Environment

Typical risk factors and negative outcomes

RISK FACTORS Lack of management support and attention Inconsistencies with the organizational culture Lack of fit with the demands of the surrounding environment High level of turmoil and distractions. NEGATIVE OUTCOMES Diminished work system performance due to lack of support or effort drained by environment-related issues.

System element
Infrastructure

Typical risk factors and negative outcomes

RISK FACTORS Human infrastructure inadequate to support the system. Technical infrastructure inadequate to support the system. Information system infrastructure inadequate to support the system. NEGATIVE OUTCOMES Diminished system performance due to inadequate support from infrastructure.

System element
Strategies

Typical risk factors and negative outcomes

RISK FACTORS Mismatch of the work system with the organizations strategy Inadequate work system strategy for accomplishing its goals. NEGATIVE OUTCOMES Ineffective system performance

The End
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