Professional Documents
Culture Documents
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3 360 Branches in 12 years 400 by the year 2011 end 5th largest bank
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BANK ALFALAH HR
HR Recruitment & Selection HR Operations HR Payroll HR Relationship Management HR Strategic Management Quality Assurance
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Bank was restructured HR was restructured Rahila Narejo a famous consultant designed Performance Management System of Bank Alfalah
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Competencies
Behaviors
WHAT
EFFECTIVE OUTCOMES
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HOW
Behaviors
EFFECTIVE OUTCOMES
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Bank
falah
Y ar-Round ollaborat
rocess
: erformance
Name of Employee Ti le Review Period
lann n (
a e
of
Ident f
to 7
anagement
cle
(min
TOTAL
100%
Date:
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SMART Goal
Wei
ting
%)
rom :
o:
Name of upervi or
RESOURCE REQUIREMENTS
(training, equipment requirement etc., necessary for achievement of goals)
1.
Communication C
Demonstrates the ability to convey thoughts, concepts, and ideas effectively through speech and in writing, using correct and appropriate grammar, organization and structure; attends to and fully comprehends what others are saying.
Demonstrates a lack of being able to express facts and ideas clearly and logically both orally and in writing. Considerable time spent on guidance and editing of work.
Expresses facts and ideas orally or in writing in a clear and logical manner. Needs minimal guidance and editing.
Demonstrates an exceptional ability to express facts and ideas clearly and logically both orally and in writing. Requires virtually no guidance and editing.
3.
4.
Results Focus RF
6.
Teamwork Ability TA
5.
$ #
$ #
$ #
2.
Drive/Motivation DM
" !
Consistently maintains sustained energy and determination even in the face of obstacles ; understands what needs to be done and stretches self to deliver results effectively.
Often lacks enthusiasm for the job and generally gives up at the first obstacle. Seeks excuses rather than a way forward.
Maintains personal energy and commitment to achievement of routine and developmental goals. Finds solutions to obstacles with minimum guidance.
Strives continuously to set and achieve stretch personal goals for achievement that raise the bar. Demonstrates energetic can do behaviour even in the face of great obstacles. Demonstrates an exceptional ability to scope length and difficulty of projects. Clear sequencing of events/activities/ process steps. Work plans exceptionally well thought through and expressed. Achieves results on time and with required quality.
Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.
Generally inadequate which results in fruitless expenditure in terms of energy, time, human resources, equipment and finances. Lacks ability to scope length and difficulty of project. No clear breakdown of the process steps. Development of work plans weak.
Demonstrates ability effectively and efficiently. Demonstrates the ability to scope length and difficulty of project. Clear breakdown of the process steps. Well thought out work plans.
Demonstrates the ability to stay on track to achieve personal, team and corporate objectives and takes personal responsibility for their achievement.
Fails to execute functions as instructed and within agreed upon time frames. Loses track of objective/goal/deliverable.
Seldom needs enquiring about progress of a task. Shows commitment to work. Stays on track of objective/goal/ deliverable.
Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so.
Demonstrates little or no initiative at work, seeking out repetitive or routine work. Consequently requires extra amount of supervision and instruction. Has to be chased for completion of job. Lack of initiative is detrimental to the workgroup.
Works out own methods/ approaches to overcome problems and competently performs to expectations. Requires normal level of supervision and guidance.
Constantly shows a high level of initiative. Always volunteers for additional responsibilities. Normally no guidance necessary.
Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group objectives.
Unwilling or unable to co-operate with others. Demonstrates lack of commitment and negates teamwork. Work of team adversely affected.
Cooperates and gets on well with colleagues. Able to influence and communicate well as part of a team. Works to achieve team objectives. Requires normal level of supervision and guidance.
Demonstrates exceptional abilities working as member of a team. High level of cooperation communication skills and ability to influence and motivate others to achieve targets. Coaches other team members to better results. Little or no guidance ever required.
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From :
To :
Name of Supervisor
The STAR approach Situation, Action, and Result is a useful way to document performance for both employees and supervisors. Supervisors are recommended to maintain this form for each of their employees, and employees are encouraged to maintain this form for their own performance. Individual activities pertaining to SMART Goals and Core Behavioural Competencies achievement may be recorded as evidence throughout the appraisal period and referred to during the mid-year and final appraisal reviews.
(Out th tt wh h p f / h v ur w rv , . . Wh w v v ? Wh t t k t ?) (D ribe the pecific pproach or actions taken ) (Describe or quantif the outcome of the actions, i.e. What was the impact/affect? What was the earning?)
8 65 B
DATE
Situation
Action
'
' 1
E)
rade
) &
Result
Evidence for which SMART Goal or Core Behavioural Competency?
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Discussion Item
One-to-One
Supervisor Signature: Employee Signature: Date:
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Date:
y y y y y
y y y y y
r r p
ollo -up on action items from last meeting. larification of ork expectations roblems/ bstacles Indi idual training needs uccess and achie ements
ersonal concerns pecific management concerns/requests uggestions for impro ement Information sharing rogress to ard job goals
his form is not for disciplinar issues, but rather for emplo ee or super isor initiated feedback as part of the erformance cle. his tool positions the super isor in a listening and supporti e role.
rom :
Y
o: anagement
or oaching and
entoring
ne-to- ne 1:1
S c
G W
r t p s q i h
orm
pportunities
U Q V cg a
. er ormance m ro emen
Name of Employee
lan (
y
)
Employee No. Grade Group Location
he er ormance m ro emen lan orm be com le ed when an em lo ee receives a ra ing o Par ially Per orming on any Goal or Core Behavioural Com e ency during a MidYear Review or Final Appraisal. This form will be a ached with the employees Performance Agreement at the end of the Performance Management Cycle.
Evaluation
Describe how performance improvement will be measured.
Date: Date:
Date(s) for a follow-up discussion: 2. If NO, what further actions will be/have been taken?
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rom
Name of Supervisor
To be completed by Employee, prior to assessment. (If the space provided is insufficient, the comments can be ncluded in an attachment). i Use the GDD Frame or (Good, Difficult, Different).
2. D FF CULT: I was less successful in the following areas for the reasons stated:
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From :
To:
Name of Supervisor
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jh
jh
(Ho
( ic de artment, business objecti e or Core Be a ioural Com etency does it lin or contribute to
( en ill t e goal be com lete oes t e goal need to be bro en do n into incremental timeframes
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Goal #
Specific
Measurable
Attainable
Name of Employee
Grade
Relevant
Timed
Review eriod
From :
To :
Name of Supervisor
PURPOSE: To enable the supervisor and employee to identify skill development requirements that are relevant to employees core job content and as a result agree on steps to be taken to address these development gaps.
Objective of Development
To evelop technical s ills for the effective elivery of core functions
Type of Development
(short course, on -the-job training, rotation, expansion of job role, etc)
We, (Employee and Supervisor) agree that the above mentioned areas for development and the type of intervention suggested would be engaged in to achieve the required objective for development. We also understand that operational and budget constraints will govern the type of intervention stated and/or within the quarter of the year as stated. There is also an understanding between ourselves that areas for development could be identified throughout the year and that this may change the order of priority and type of intervention as stated in the PDP.
PDP
Supervisor Signature: Employee Signature: Date: Date:
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page 1 of 1
Quarter Targeted
Third quarter
Comments
SMART Goals
Initial Work Planning Discussion
Employee Comments: Employee Comments:
Supervisor Comments:
Supervisor Comments:
Interim Review
Employee Comments: Employee Comments:
Interim Review
Supervisor Comments:
Supervisor Comments:
Final Review
Employee Comments: Employee Comments:
Final Review
Supervisor Comments:
Supervisor Comments:
Date:
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ei h ting
1. ommunication ( )
Supv :
mp:
t :
Supv :
mp:
t :
Supv :
mp:
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ility ( ) 6. eam ork Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish group objectives.
5. aking Initiative/ e sponsi ility ( I ) Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives before being asked or required to do so.
4. e sults ocus ( F) Demonstrates the ability to stay on track to achieve personal, team and corporate objectives and takes personal responsibility for their achievement.
3. lanning and Organizing ( O) Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively.
2. rive/ otivation (DM) Consist ntly int ins s st ined ener y nd deter ination even in t e face of obstacles; nderstands at needs to be done and stretches self to deliver res lts effectively.
Demonstrates the ability to convey thoughts, concepts, and ideas effectively through speech and in writing, using correct and appropriate grammar, organization and structure; attends to and fully comprehends what others are saying.
t :
l s
l s
100%
ctual chievement
i st t y iti
ating
ctual chievement
i st t y iti
rr t
r ss
i r l
1 2 E( )
rr t
r ss
i r l
re ehavi ural mpetency lease also refer to three level ehavior indicators of the competencies nnexure
I -YE
EVIE
rf rm m t r l r vi ur l
mpetencies
EVIE
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ating
(1) (2) E( )
Identify 5 to
Initial Wor
Supv:
Emp:
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TOTAL
100
Date:
SMART
oals
Weighting
Actual Achievement
Narrate progress against Goal
Rating
PP (1) P(2) E(3)
Actual Achievement
Narrate progress against Goal
oals
INAL REVIEW Rating
PP 1 P2 E3
Employee No. & Grade Group & Location Name of Supervisor nitial Performance Planning Discussion
Date: Date:
Partially Performing
Jobholder did not consistently meet all expectations for SMART Goals and Core Behavioural Competencies .
Performing
Jobholder has achieved as minimum effective results against ALL SMART Goals and Core Behavioral Competencies, and has occasionally exceeded some expectations.
7 TOTAL Core Behavioural Competency Rating (30%) 2.60 3. 00 1.50 2.59 Up to 1.49 Excelling Performing Partially Performing
TOTAL SMART Goal Rating 3 E celling Jobholder has consistently exceeded all expectations for SMART Goals and Core Behavioural Competencies (70%) OVERALL PERFORMANCE RAT NG (100%)
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Mid-Year Review
Date: Date:
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PMS - GAPS
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PMS - GAPS
Financial Performance Targets Operational Performance Targets Promotions Post Grievance Handling Mechanism Head Office functions
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