Professional Documents
Culture Documents
Customer loyalty
Profit
market leadership
growth
employee commitment
leadership capability
global citizenship
HISTORY
-Printer business
-(imaging expertise)
-Brand image
-Technology in production
-Knowledge, relationships
-Aligning with trends
-Out sourcing Manufacturing
-Sales compensation
Laser printer share in different quarters
War of the giants hp and dell in stocks
Weaknesses
-Marketing
-Distribution
-Culture
-Internally focused
-Many diversed products
-Too many alliances
-Out to lunch/lifestyle oriented/flexible
-Not marketing
-Huge product costs
-Weak customer service centres
-Slashing of top level employees
Opportunities
Software industry,
Stock keeping units,
Customer satisfaction graph
RECOMMENDATIONS