Professional Documents
Culture Documents
A different language is not just a dictionary of words, sounds, and syntax. It is a different way of interpreting reality, refined by the generations that developed the language.
-- Federico Fellini Filmmaker and director, Italy
(p. 200)
Whatever the culture, theres a tongue in our head. Some use it, some hold it, and some bite it. For the French it is a rapier, thrusting in attack; the English, using it defensively, mumble a vague and confusing reply; for Italians and Spaniards it is an instrument of eloquence; Finns and East Asians throw you with their constructive silence. Silence is a form of speech, so dont interrupt it.
-- Richard D. Lewis Communications consultant, UK
(p. 200)
Opening question:
What advice, if any, can we derive from the observations of Fellini and Lewis to become more effective communicators across cultures?
(p. 201)
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Culture 1: Senders normative beliefs about appropriate communication behavior (e.g. belief in open and frank discussions; confrontation acceptable)
Culturally compatible communication style (e.g., speak frankly and firmly; stay focused on task; push for quick response)
Senders communication style (e.g., construct and convey direct message to receiver; expect direct and timely response)
Other influences on communication process (e.g., past experiences with counterpart or others from same culture; knowledge of topic; preparedness for cross-cultural communication; time constraints; amount of noise in system; mutual trust) Receivers response (e.g., ignore direct approach; evaluate message through cultural screens; delay responding; use nonverbal communication)
Culture 2: Receivers normative beliefs about appropriate communication behavior (e.g., reflect before speaking; avoid offending others)
Culturally compatible communication style (e.g., speak subtly; consult with others before responding; avoid direct confrontation)
(p. 203)
Recipients response: Based on message interpretation and learning, recipient becomes sender of a second message as the communication exchange continues
(p. 210)
(pp. 210-211)
(p. 212)
(pp. 215-228)
(p. 219)
(p. 218)
MANAGERS NOTEBOOK:
Communication challenges Language and logic differences Message content and context Communication protocols Technologymediated communication
Communication enhancement strategies Enhance message clarity Enhance message comprehension Minimize communication breakdowns
Communication outcomes Improved exchange of ideas Improved cooperation and job performance Avoidance of future misunderstandings Establish basis for future relationships
(p. 223)
MANAGERS NOTEBOOK:
MANAGERS NOTEBOOK:
MANAGERS NOTEBOOK:
MANAGERS NOTEBOOK:
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