TRAINING & DEVELOPMENT AT GODREJ

Rupam Saluja (071034) Mansi Goyal (071072) Richa Khanna (071085)

Agenda
Company Brief

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Training and development at Godrej

Criticisms faced

Godrej Group Of Companies

Name Godrej & Boyce Manufacturing Ltd (GBML) Year of Inception 1897 Nature of Business Manufactures wide range of consumer durables and industrial products, security equipments and solutions.

Godrej Properties & Investments Ltd

Godrej Agrovet Ltd

1990
1991

Provides meticulously planned townships.

Animal feeds, agricultural inputs, horticulture and tissue culture products PLM solutions Home insecticides Software development, esolution development Chemicals, food products etc Personal, hair, household and fabric care

Geometric Software Solutions Godrej Sara Lee Ltd Godrej Infotech Ltd Godrej Industries Ltd Godrej Consumer Products Ltd

1994 1995 1999 2001 2001

Godrej Upstream Ltd

2003

BPO

Mission Statement
To operate in existing and new businesses, which capitalize on the Godrej brand. To delight customers both in India and abroad through improvement in quality, cost and customer service. To strive for excellence by nurturing, developing and empowering employees and suppliers. To encourage an open atmosphere conducive to learning and team work.

Total Quality Management Workshops

Year
1995

Aim

To inculcate a positive work culture To replace paternalism with partnership in the organization To make employees identify what they wanted from their jobs To develop values required to realize the goals.

Result

Formed the basis for the evolution of 10 shared values

Parivartan
Year Aim
2000

To motivate employees and to impart knowledge By: Cross functional teams of 18 senior executives For: New recruits and 350 secondary employees Gallop survey showed the field team was the most motivated team in GSL.

Execution
Result

Economic Value Added Training

Year Aim
2001

To appreciate the concept of EVA To manage EVA by making appropriate decisions involving investments Conducting workshops using hypothetical case situations

Execution
Result

Improved capital efficiency and operating profitability.

Comprised of group of youngsters with functions similar to that of BODs, helped in strengthening communication between lower and senior management

GALLOPer worked with a mentor chosen from the senior management

Young Executive Board

GALLOP

Mentoring by Business Leaders

Reverse Mentoring

(Godrej Accelerated Learning Leadership & Orientation Programme) Structured and organized induction training program

Red and Blue teams

Bottom up approach, CEOs and senior management learned from the junior staff

8 members teams formed to come up with recommendations and strategies for future growth, presented plans to plum teams.

SPARK
Year Aim
2002

To train the trainers To equip the managers to become successful coaches

Conducted workshops to enable managers to assume the role of the coach

Execution Result

Successful in preparing team members to take leadership positions in future.

E- Gyan
Year
Aim
2002
To move away from traditional training methods To sharpen the intellect of employees by selflearning initiatives

Execution

Content provider: Satyam Education Services Ltd Online quizzes Gyan Pitara- access to educational resources and online libraries through PCs Gyan-e- title given to employees on completion of the course Recycle Bin- To collect suggestions and feedbacks

Result

Increased awareness levels of the employees

Interpersonal Effectiveness & Negotiation Skills

Year
2003

Aim
Execution

To improve negotiation and interpersonal skills of officer level employees

Conducting workshops and holding mutual discussions with colleagues and peers. Taking up cases and simulation rounds Conceptualizing a business concept in collaboration with the supervisor.
Increased the thinking scale of the employees Acted as a platform for an unbiased business plan

Result

English Language Training for Workers

Year Aim Result

2003

To develop skills of english reading and

comprehension

Develop independent working abilities Lesser dependence on the supervisor

BPO Training
Kind of Training Induction Pre-process Training Content Introduction to GUL and its functions. Language skill improvement and introduction of customer service basics Neutralization of accent by training and further development of accent depending upon the client base Specific process training in line with the needs of the client Team coaches assigned to new recruits and training on live emails

Voice and Accent Training

Process Training One by one mentoring

Thank You!!