Professional Documents
Culture Documents
CONTENTS
Introduction Company Profile KM at RIL-VMD Findings Suggestions Extract References
KNOWLEDGE MANAGEMENT
DIKW MODEL
DIMENSIONS IN KM
Implicit knowledge
Explicit knowledge
COMPANY PROFILE
RIL-VMD
Cont..
Establishment in the year 1969 as Indian Petrochemicals Corporation Ltd. 2002 onwards Reliance Acquisition, named as RIL-VMD
One of the leading exporters of petrochemicals of the country exporting to more than 35 countries
Sells products to leading customers like Unilever, Procter & Gamble, Henkel, Lion group of South Asia, etc.
Government of India certified the company as Export Trading House.
Administration + Support of Reliance group to IPCL Finance - Revenue Generation - out of total revenue 90% comes from domestic market, it is a high risk as Indian economy is changing rapidly
Three libraries: PMDI library, R&D library, Technical library Process Safety Management (PSM) in plant area Sharing of Root Cause Failure Analysis (RCFA) Information and Knowledge Management (IKMG) in R&D
Operational issues
FINDINGS
Meetings and GDs are major sources of knowledge Formal meetings Existence of an excellent IT infrastructure Additional personal efforts for knowledge enhancement by employees
Cont.
Best results can be innovations, improving quality, improving customer focus and cost reduction Knowledge hoarding is the biggest hurdle in effective implementation of KM in the company. Major cultural barriers are I am in my position, Lack of significance and recognition to knowledge sharing and lack of open mindedness
SUGGESTIONS
Cont..
Awareness regarding case studies(success stories) Linkage of ones Key Result Area with KM
Designations like Chief Knowledge Officers, Knowledge Managers etc. should be given In depth interviews, exit interviews, case studies etc. should be made part of standard practices
Cont.
Role of informal internal consultants should be leveraged in KM Job rotations, knowledge mapping Motivation to employees in terms rewards and incentives Knowledge communities Culture change-strengthening collaborative team working and knowledge sharing
EXTRACT
Concept of KM is in between the introduction stage and growth stage There is certainly a quest for knowledge in employees and combining this factor with highly established HR department and advanced IT in the organization, KM can definitely reach to the growth stage in due course of time in the company
REFERENCES
Saul W. Gellerman, Management by Motivation, Taraprevala Publishing Industries Ltd, Vol. 2, 1977. Clyde W. Holsapple, Handbook on Knowledge Management, Rajkamal electric press, New Delhi, Vol. 2, 2003. http://en.wikipedia.org/wiki/Knowledge_manageme nt http://www.systemsthinking.org/kmgmt/kmgmt.htm
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