How UPS Manager Cut Turnover

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Arinda Mandal Abhinav Srivastava Prithi Raj Chakrobarty Munlina Sathpaty

How A UPS Manage Cut Turnover

UPS is stands for UNITED PARCEL SERVICE UPS is an organization which is deal with

Shipment Freight logistic Supply chain management

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Problem Of UPS

Turnover Unstable workforce Revenue loss Delay in procedure

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Jennifer Shroeger

Was promoted as district manager Responsible for

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225$ million revenue 2300 workers 45000 packages/hour

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Steps That Shroeger Took

Planning
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Hiring process Lower hiring cost Structure Better work place Communication

Organizing
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Leading
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Result

Turnover reduced from 50% to 6% More stable workforce 20% reduction in lost workdays Packages delivered on wrong day or wrong time dropped from 4% to 1%

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Enter Organization Behavior

It is a study that investigate the impact that

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Individuals Groups Structures

have on behavior within organization.

Related to concern such

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jobs

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Disciplines That Contribute To seeks to OB Psychology- science that

measure, explain and sometimes change the behavior of human and other animals

Sociology- study of people in relation to

their fellow human beings

Social psychology- science which

blends with psychology and sociology that focuses on peoples influence on one another.

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Anthropology- The study of societies to learn about human

Psycholo gy

Learning Needs Motivation Job satisfaction Personality Emotions Perceptions Training Attitude Measurement Click to edit Master subtitle style Employee Selection

Individua

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Case Analysis

Case Facts Primary category of workers: Part time, college going Incentives by UPS: High pay, flexible work hours, full benefits, substantial financial aids for college Outcome: Attrition rate of over 50%

Pre intervention

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Hierarchy Of Needs
MOTIVATI ON

Intangibility

HIGHER ORDER

LOWER ORDER

HYGEI NE

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Case Analysis

What did Shroeger do?

Case facts

Supervisors learnt to take interest in workers [social need, self esteem need] Saturday classes for skill development and career planning discussion [social need] Improvement of lighting facilities in ware houses as well as up-gradation of breakrooms. [social need]

Analysis

every intervention by Schroeger was done to make the employees feel wanted and 4/21/12 valuable,

Question

What are the implications from this case to motivating part-time employees? Implications By 2002, the attrition rate has dropped to 6% from 50%.

-- People stay in an organization if they are wanted by it. This has to be demonstrated by the organizational intervention by 4/21/12

Challenge And Opportunities

Responding To Globalization Increased Foreign Assignments Working With People With Different Cultures Managing Workforce Diversity

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How UPS Follows The Term Of Managing Workforce Diversity

Managing Peoples With Respect According To Their Age And Their Stages In Carrier

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Question What Facts That Support The Argument That OB Should Be Approached From A Contingency Perspective?

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Foundation Of Individual Behavior

Intellectual Abilities Physical Abilities

Biographical Characteristics

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Intellectual Abilities
Ability capacity to perform the various task in a job
v

Intellectual abilities mental activities ( thinking , reasoning, and problem solving)

v

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Dimensions Of Intellectual Ability

Dimension Description Job example Accountant Number aptitude Speedy and accurate arithmetic Verbal comprehension Difference between reading Plant manager and listening Fire investigator

Perceptual speed Visual similarities and differences quickly and accurately Inductive reasoning Deductive reasoning Spatial visualization Memory 4/21/12

Identify logical sequence of Market researcher a problem and solve it Ability to use logic Ability to imagine Retain and recall past experiences Supervisor Interior decorator salesperson

Physical Ability
The capacity to do tasks that demand stamina, dexterity ,strength and similar characteristics. There are nine basic physical abilities: Strength 1. Dynamic strength 2. Trunk strength 3. Static strength 4. Explosive strength . Flexibility 1. Extent Click to edit Master subtitle style 2. Dynamic . Other factors 1. Body coordination 2. Balance 3. Stamina

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Is It Unethical To Teach Supervisors To Demonstrate Interest In Their Workers As Individuals? Explain.

Supervisor requires some degree of taking on a role of leadership and having some additional qualities about them in which could be acquired if one does not possess it naturally already. However, there must be an initial interest or passion to begin that journey of acquirement because all the qualities and emotions that we need are the same within us and others. You can't make somebody change without them wanting to change and you can't make somebody learn 4/21/12 what they don't want to learn. It is not unethical to me to

OB Model

A) The Dependent Variable B) The Independent Variable

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The Dependent Variable

Productivity Absenteeism Turn over Deviant Workplace Behavior Organization Citizenship Behavior Job Satisfaction
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The Independent Variable

Individual-Level Variables Group-Level Variables Organization System-Level Variables

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Biographical Characteristics
What is Biographical Characteristics?

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Relationship Between Age And Job Performance

What effect does age actually have on Click to edit Master subtitle style turnover?

o o o o

Widespread Belief. Workforce is aging. Retirement age. Less job opportunities.

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How Does Age Affect Productivity?

o o o o

Speed Agility Strength Coordination

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Relationship Between Age And Job Satisfaction

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Positive association U shaped relationship Click to edit Master subtitle style

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In dollars and cents terms why did Jennifer Shroeger want to Click to edit Master subtitle style reduce turnover?

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Conclusion

She improved hiring, communication, the work place, and supervisor training. She was responsible of determining which managerial approach was likely to be most effective in achieving her cutting the turnover rate.
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