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Nirulas came to Delhi in 1928 Began Hotel India in 1934 Association with IOC in 2005 National tie-up with HPCL

Acquisition of Nirulas group of company in June 2006 Only Indian food chain among the MNCS Presented by gold award in 2009 Recorded as1st ice cream museum in LIMCA BOOK OF RECORD

Understand the training techniques at Nirulas To find out the problem area To understand the competition in the market To recommended appropriate measures to enhance the effectiveness of training and development

In Nirulas training has played a major role in evolving individuals as better employees and handle customer more effectively Roll of training starts right from the day they join and hand over to the training department

Induction Explain the due course of training Allocate the unit Training according to the requirements

Test their knowledge and skill Provide certification Handover to the operation

Every new joiner take appointment letter at the time of induction Complete schedule is hand over to the joiner Certification carried out after the training Certification is incomplete without the practical evaluation

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Certification is carried out by the field trainer and the manager trainer Signed by area manager, field trainer and Manager trainer Record should be maintain

If score >80% - Certified sent to allocated unit Between 70%-80% - Training extend for a week Area manager informed Below 70% - Asked to leave To inform HR and Ops

RMTS - 3.5 months of training MUTS - 1.5 months of training Tests are conducted and scores recorded In case of not clear of test warning letter issued In case of fails again, the matter is referred to HR and operation

Mock panels are conducted On successful of the training the candidate undergoes a pre review by Manager training and then send to the final panel interview by HR and Operation List of successful candidates is handed over to HR and Operations Two days training on soft skill for all successful Managers

RESEARCH METHODOLOGY To fulfill the objectives, following methodology was adopted; RESEARCH TYPE: Descriptive research Study area: North Delhi Study period 6th June to 20th July

Study tool questionnaire ` Sample Size 10 Managers, 20 Staffs, 50 customers ` Data collection Primary data(close ended) Secondary data
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Induction training and the training of staff is given adequate importance in the organization ?
Response
8 7 6 5 4 3 2 1 0 Very true Mostly true partly true Not true

Response

From the above graph it can be inferred that majority of the respondents that out of 10 Managers 7 managers have felt that induction training and the training of staff is given adequate importance in the organization

Senior managers spend times with the new managers and staffs during the training?
Response
7 6 5 4 3 2 1 0 very true Mostly true partly true Not true Response

The rapport between senior managers and new staff is important to understand their behavior and act accordingly. Hence an attempt has been made to know the degree of relationship with senior manager and new staff. Majority of the respondents that is nearly 8 managers out of 10 strongly stand by the option that senior managers spend majority of the time with new staff during training

Employees are helped to upgrade their technical knowledge and skills through training?
Response
7 6 5 4 3 2 1 0 very true Mostly true partly true Not true

Response

The aim of this question is to analyze whether the company helps its staff to upgrade their technical knowledge and skills through Training. From the above graph it may be clear that 6 managers said that it is mostly true, 4 managers said that it is very true so we can conclude that most of the respondents have replied that it is mostly true that they are helped to Upgrade their skills

Internal training programs are handled by the best possible faculty and the staffs sponsored for it takes Response them seriously?
7 6 5 4 3 2 1 0

Response

very true

Mostly true Partly true

Not true

Here the aim is to understand the internal Training programmed conducted by the company and also kind of faculty available for it. Majority of the people said that is mostly true few managers said that it is very true and some said That it is partly true that internal training programmed which Are handled by best faculty which the company can axis

A system of mentoring providing emotional support and guidance to young managers is followed?
Response
6 5 4 3 2 1 0

Response

very true

Mostly true Partly true

Not true

Encouragement and support is very much necessary for building up confidence. Hence the aim is to understand whether the company Encourages and supports self-learning and education by its managers. 5 managers feel it is mostly true, 4 said it is very true, 1 manager feel it is partly true that they receive support and they are encouraged by the company.

Training is given more importance now and in the past?

Response
12 10 8 6 4 2 0

Response

very true

Mostly true Partly true

Not true

From the above graph it can be inferred that majority of the respondents that out of 20 staff 11 staff have felt that more importance is given to induction training at present when compared to the past.

The induction program is a well-planned exercise and is of Response sufficient duration?

12 10 8 6 4

Response

2 0

very true

Mostly true partly true

Not true

From the above question an attempt is made to understand to learn Whether the training programmed is well planned and well scheduled and exercised as per Planning and Scheduling or not so hear it is very clear that out of 20 staff 10 staffs are agree that induction programmed is well planned and well scheduled.

Experimental action-oriented techniques, including games are used in training programs.

Response
9 8 7 6 5 4 3 2 1 0 very true Mostly true Partly true Not true

Response

The training should always be made interesting in order to reduce boredom of the trainees from this point of view this question analysis the kind of Training programmed applied by the company 8 staff feel its mostly true that the games are included as a part of Training programmed while 5 staff feels its partly true ,3 staff feel that it is very true and 4 staff feel it is not true.

Training programs for quality and customer excellence are the core of your company curriculum?
Response
12 10 8 6 Response 4 2 0 Very true Mostly true Partly true Not True

Here an attempt has been made to understand the core curriculum of the company regarding Training programmer for quality and customer excellence.10 staff feel that training programs for quality and customer excellence should be at the core of a companys curriculum and it is very true, 9 staff feel it is mostly true and 1 staff feel it is partly true.

Staff was available in a timely manner?

Response
30 25 20 15

Response
10 5 0

Excellent

Good

Average

Fair

Poor

Above graph shows the availability of staff in the ice cream parlour and express. Hear, customer has given remarks for the availability of staff. 6 customers has given Excellent, 26 customers has given good, 13 customers has given average, 4 customers has given fair and only one customers has given poor remarks so, here we can say that the availability of staff in the express and ice cream parlour is almost good.

Staff was friendly and cheerful throughout.

30 25 20 15 10

Response

Response
5 0

Excellent

Good

Average

Fair

Poor

From the above graph it is clear that staff is friendly and cheerful through out or not. For this different customers has given different remarks 20 customers has given excellent, 26 has given good, No one customer has given average remarks,4 customers has given fair and 1 customer has Given poor. so, we can say that staff is friendly and cheerful but there is also need to certain improvement.

Staff showed Knowledge of the product/service?

Response
25 20 15 10 5 0

Response

Excllent

Good

Average

Fair

Poor

From the above graph it is clear that staff showed their knowledge for the product/service or not. Out of 50 customers 9 customers has given excellent, 23 customers has given good, 10 customers has given average, 4 customers has given fair and 4 has given poor. So,there is need to improvement in customer service.

Induction programs in company have gained much importance Manager staff also present at the time of induction Motivation can be provided to the employees Leadership skills are also developed

Most of the staffs are not aware about the new promotion Shifting of employees without Training Proper feedback is not given to the employees Price of the product is very high

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Online induction process can be introduce Product training should be provide to the employees Information about the new promotion should be provided to the employees Give proper training before shifting of employees Regular feedback should be given to the employees for their performance

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Invite faculty from the other business schools and from private agencies Suggestion box should also locate in some feasible place WI-FI Facility should also provide in different outlets Price should be reduce

THANK YOU

Research objectives: Understanding the training process at Nirulas. To find out how training the employees at nirulas will help in the finding out the deficiencies. Comparing the service quality of Nirulas along with that of Mc Donalds, Pizza Hut and others. To find out the ways by which Nirulas can improve upon its service quality and bring more satisfaction to customers and thus add value to its bottom-line.