Professional Documents
Culture Documents
Agenda
Kick off, introductions and purpose-John Alden Overview of BPMM-Bill Curtis Fit with OMG standards-John Alden Discussion-all*
Organizational Capability:
BPMM
People CMM (SEI) Other standards for measurement: ITIL, COBIT, and
CMMI(SEI)
Work overloads
Unmanaged commitments
People CMM
CMMI
Developed by two authors of the CMM for Software Capability Measurement, 10-2006
Business Process MM
5
CMMI Continuous
COBIT Maturity Ratings ITIL Maturity Ratings
Business Process MM
Descriptive states
SOA MMs
Locus of Transformation
Capability Measurement, 10-2006
Inconsistent management
7
Level 4
Predictable
Develop standard processes, measures, and training for Standardized product & service offerings
Level 3
Level 2
Managed
Build disciplined work unit management to stabilize work and control commitments Motivate people to overcome problems and just get the job done
Level 1
Initial
SP 4: Negotiate requirements
SP 5; Maintain agreed to requirements SP 6: Conduct regular requirements review In 1: Describe the process In 2: Plan the process In 3: Provide knowledge and skills In 4: Control the process In 5: Objectively assure adherence
Maturity Levels
Institutionalizing Practices
The practices for [process_area] are institutionalized.
Process Description
Process Planning
Process Assurance
10
Inefficient
Stagnant
Capability Measurement, 10-2006
Initial Organizations
12
Managed
Repeatable Responsible
Capability Measurement, 10-2006
Sourcing Management
Executives
Capability Measurement, 10-2006
Staff
Integrated
Adaptable Leveraged
Professional
Capability Measurement, 10-2006
Levels 2 to 3 Transition
Enterprise-wide end-to-end, integrated business process Work Unit 1 Work Unit 2 Work Unit 3 Work Unit 4 Work Unit 5
Standard Process
Tailored Process
This is a process description derived from the local method of doing it
Level 3
Confederated work units
Procedures
Procedures
Procedures Procedures
Work Unit 1
Work Unit 3
Level 2
Capability Measurement, 10-2006
16
Market Communication Product and Service Preparation Product and Service Deployment
Sales Support
Marketing Management Product and Service Operation Product and Service Support Collection & Dispersement Financial Governance
Financial Reporting
Finance Management
18
Predictable
Capability Measurement, 10-2006
Managers
Quantitative Process Management Quantitative Business Management
20
Improvements planned to achieve business strategies & objectives Improvements evaluated and deployed using orderly methods Individuals and workgroups continuously improve capability Performance aligned across the organization Defects and problem causes systematically eliminated
21
BPMM Pilots
International Bank Health Care Services Objectives:
Reduce billing errors Provide framework for 6 and business process reengineering
Objectives:
Achieve cost reductions External recognition for efficiency and low risk
Gaming Objectives:
Integrate development, installation, & support processes
Improve efficiency of operations
23
Organization
Level 2
Level 4
End-to-end process managed statistically, Precision culture
Trust
Work unit
Level 1
Level 5
Opportunistic Improvements, Empowered culture
Individual
24
Summary
1. The immaturity of business processes strictly limits the value and success of IT systems 2. The process maturity framework is a proven roadmap for improving process capability and unlocking the full value of IT systems 3. The Business Process Maturity Model enables greater fidelity between the actual performance of business processes and their model-based representations
25
Agenda
Kick off, introductions and purpose-John Alden Overview of BPMM-Bill Curtis Fit with OMG standards-John Alden Discussion-all*
26