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Foundations and Principles

PowerPoint presentation to accompany:

Medical Assisting
Third Edition
Booth, Whicker, Wyman, Pugh, Thompson
2009 The McGraw-Hill Companies, Inc. All rights reserved

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Learning Outcomes
1.1 Describe the job responsibilities of a medical assistant.
1.2 Discuss the professional training of a medical assistant. 1.3 Identify the personal characteristics a medical assistant needs.

1.4 Define multiskilled health professional.

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Learning Outcomes (cont.)

1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration.

1.7 List the benefits of becoming a member of a professional association.

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Introduction

Fast-growing occupation
Generalist

Medical assistant

Graduate of accredited institution Multitasking skills

Someone trained in all departments of the facility

A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.
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Growth of the MA Profession

According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002.

60% in physicians offices 14 % in hospitals

10% in nursing homes and offices of other health-care practitioners

Remainder in outpatient care centers, laboratories, and other health-care-related services
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Knowledge Base Needed

Administrative and clinical skills

Patient insurance product knowledge Compliance (OSHA, CLIA and HIPAA)

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Knowledge Base Needed (cont.)

Providing exceptional customer service Practice management Current patient treatments and education

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American Association of Medical Assistants (AAMA)

National Organization Purpose: To raise the standard of medical assisting to a more professional level
AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899-1500

http://www.aama-ntl.org/
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AAMA
Serves the needs of medical assistants by providing: Publications Accreditation Certification Recertification Continuing education Legislative monitoring

Member discounts Group insurance Annual national convention Networking opportunities

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AAMA Code of Ethics

The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting.
Members of AAMA are dedicated to the conscientious pursuit of their profession.

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Apply Your Knowledge

List four ways the AAMA serves the needs of the medical assistant.
ANSWER: The AAMA serves the needs of the medical assistant by providing the following services: Publications Certification Continuing Education Member Discounts Annual National Convention Opportunities Accreditation Recertification Legislative Monitoring Group Insurance Networking
2009 The McGraw-Hill Companies, Inc. All rights reserved

Good Job

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Importance of Credentialing

Malpractice

Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Place great importance in credentials for employees.

Managed Care Organizations (MCO)

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Certified Medical Assistant

CMA credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies

Recertify every 5 years

Continuing education

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Registered Medical Assistant

Credential is given by American Medical Technologists (AMT) Certification exam

Educational and experiential requirements

High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam
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RMA/CMA Examinations

General medical knowledge

Terminology Anatomy and physiology Behavioral science Medical law Ethics

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Medical Assistant Associations

Set standards for quality and performance in the profession Define tasks and functions for an occupation Provide opportunities for member networking Further the profession and assist members to achieve career goals
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Member Benefits

AAMA (CMA)

AMT (RMA)

Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring

Professional publications AMT Institute for Education Educational opportunities Group insurance Legal representation Networking Student membership

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RMA/CMA Examinations

Administrative knowledge

Medical record management Collections Insurance processing HIPAA

Clinical knowledge

Exam room techniques Medication preparation and administration Pharmacology Specimen collections

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Apply Your Knowledge

What are two reasons why credentialing is important?
ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees.

BRAVO!
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Apply Your Knowledge

List three things professional medical assistant associations do or provide.
ANSWER: Medical Assistant Associations set standards for quality and performance for the profession define tasks and functions for an occupation provide opportunities for member networking assist members to achieve career goals
Correct

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Accreditation

The process by which programs are officially authorized

Two recognized entities for accrediting MA programs

CAAHEP ABHES

Accreditation ensures that the program meets nationally accepted standards

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Accredited Programs

Greater career options

Completion of a program that meets national standards Provides recognition of your education by professional peers Makes you eligible for registration

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Externships

Obtain practical work experience

Duties will be planned to meet your programs requirements Offers you the opportunity to acquire a good reference
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National Healthcare Association

Certification exams for other health-care occupations, such as phlebotomy and ECG technician Continuing education Program development Education, career advancement, and networking services for members Registry of certified professionals
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Volunteering

Experience in a variety of settings

Practical experience Help you make career decisions Include on rsum

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Multiskill Training

Reduces health care costs

Personnel are cross-trained for more than one position

Expands your career opportunities

Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator
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Apply Your Knowledge

What is the purpose of accreditation for medical assistant programs?
ANSWER: Accreditation ensures that the program meets nationally accepted standards.

List two advantages of multiskill training.

ANSWER: Multiskill training reduces healthcare costs and expands your career opportunities.
Great!
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Daily Duties of MAs Entry Level

Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant Administrative

Greeting patients Handling correspondence

Scheduling appointments

Answering telephone
Creating and maintaining patient medical records

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Daily Duties of MAs: Entry Level

Laboratory

Clinical

Performing tests such as a urine pregnancy test on the premises Collecting, preparing, and transmitting laboratory specimens Teaching patients to collect specimens

Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients

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Other Duties

Advanced

Clinical

Initiating an IV and administering medication Reporting test results Acting as a patient advocate Performing as an OSHA compliance officer Performing more complex testing

Laboratory

Specialization
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Personal Qualifications

Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility

Self-motivation
Professionalism

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Appearance

Uniform clean and pressed Shoes comfortable, clean, and white Hairstyle clean and pulled back Nails short, pale color

Avoid acrylic nails

Minimum of jewelry

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Attitude

Positive and caring

Respond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team

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Change Your Attitude

If you can answer yes to any of these questions

Do I have repeated conflicts with people?

Have I had a conflict at work that has resulted in termination?

Do I have conflicts with authority figures? Do people make comments about my attitude?
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Integrity and Honesty

Everything you do and every task you complete should be performed with a goal of excellence. Integrity and honesty are key in providing superior customer service to your patients. Your office staff and physician must be able to trust you and the decisions you make.

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Other Attributes

Diplomacy
Proper judgment

Communication skills
Remaining calm in a crisis Ethical behavior
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Working As a Team Member

Team dynamics

Assist each other with required duties Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining

Be considerate of other team members duties and responsibilities

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AAMA Role Delineation Study

Areas of competence for entrylevel medical assistants

Includes Delineation Chart found in Appendix 1 Provides the basis for medical assisting education and evaluation

Three areas

Administrative Clinical General

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Scope of Practice

Regulated by

Professions scope of practice (AAMA) Your training State of practice

The policies of the organization or facility where you practice

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Apply Your Knowledge

List any four personal qualifications you should have to be an effective medical assistant.
ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self motivation Professionalism Good Answer!
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Apply Your Knowledge

When should you take action to change your attitude?

ANSWER: When you can answer yes to any of the following questions: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?

Correct!
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In Summary

Medical Assistant
Training on-the-job versus training programs

Skills and duties according to AAMA Role Delineation Chart

Stay abreast of changes in technology, procedures, and regulations

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End of Chapter

Participating in any aspect of healing is an awe-inspiring experience.

Carol Jackson, The Healers Art

2009 The McGraw-Hill Companies, Inc. All rights reserved