GAP ANALYSIS

Legend
Financial
Financial independence Meet or Exceed Commitments
Above target Significantly below target

Customer

Customer Satisfaction and Loyalty Service Quality Reputation, Brand and Trust Competitive Price

Internal Processes

Reliability and Cost Excellence

Develop, Acquire & Retain Profitable Supply Positions

Productivity & expertise

Highly centralized

Effectively Manage Risks

Learning & Growth

Develop, Acquire and Retain Needed Skills

Promote Innovation and Best Practices Sharing

Investment in research

Functional excellence

 Learning and growth

Functional excellence
AECS pioneered in this field and also helped other hospitals to perform effectively and efficiently through LAICO

Investment in research
Undertook many research to connect diabetes and its impact on blindness.

Promote Innovation and Best Practices Sharing

Eye research institute, vision centers and community eye clinic were key innovations in past few years.

Develop, Acquire and Retain Needed Skills

Aravind eye care faced challenges to develop a large cadre of competent doctors who have shared values.

 Internal Processes
Highly centralized
The chain of AECS is centralized with lesser autonomy to individual hospitals.

Effectively managing risk

The average medical complication in AECS is lesser than UK national survey.

Develop acquire and retain profitable supply chain position

The prime location of Aurolabs (Pondicherry)and other supply points like eye bank are helping in building a cost effective model.

Productivity and expertise

The standardization of the process and doing it like a production line process is evidence for AECS productivity and expertise.

Reliability and cost excellence

Due to its productivity and vertical integration, AECS has cost excellence.

 Customer
Service Quality & Customer Satisfaction
The service quality is .better than the competitors. This is evident due to fact that thrice the number of operations are conducted for paying patients than free patients.

Competitive price
The price offered for treatment are competitive in the market.

Reputation, Brand and Trust

AECS has brand and reputation in Tami Nadu and it has won numerous awards both nationally and internationally.

Financials
Meet or exceed commitments
Now we have resources, and many options are available. Dr. S Aravind

Financial independence
Due to culmination of the above mentioned factors, AECS is able to achieve financial independence.

STRATEGY MAP
Financial independence

Financial

Meet or Exceed Commitments

Customer

Win-win for franchisee & AECS

Customer Satisfaction and Loyalty Service Quality Reputation, Brand and Trust Competitive Price

Internal Processes

Business franchise model

Eye bank expansion

Learning & Growth

Develop, Acquire and Retain Needed Skills

Promote Innovation and Best Practices Sharing

Investment in research

Functional excellence

STRATEGY MAP
Financial independence

Financial

Revenue Growth strategy

Productivity growth strategy Presently, AECS is utilizing its existing assets at very high productivity. Hence there is little scope for initiatives under this category.

Business franchise model

Eye bank expansion

Customer

Win-win franchise model Provide essential skill and training for Doctors

Service attributes

Cost effectiveness

Image

Revenue sharing agreement

Quality service
Quick service

Productivity Vertical integration

Brand

Internal Processes

Structural changes with Franchisee spread across state.

Audit system Revenue sharing Performance management Utilize IT system

Deployment of inhouse paramedical staffs in eye bank

Learning & Growth

Develop, Acquire and Retain Needed Skills

Promote Innovation and Best Practices Sharing

Investment in research

Functional excellence

Seven S model
Highly productive workforce Assembly line work processes established Complication rate is very low Increased skill set of paramedical staff Business franchise model Expansion of eye bank services Hub and spoke model Central hospital works as a tertiary centre for complicated cases The outer hospitals act as feeders Implication Decision making would be too centralized

Ensuring alignment of aspirations of firm and doctors Implication Reduction in attrition rate

Doctors well trained in cataract and diabetic retinopathy In-house trained paramedical staff for harvesting eyes Onus on delivery of surgical services

Excellent IT systems Updated technology infrastructure No debt policy Assembly line manufacturing processes