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About RedQuanta
Focuses on customer experience based research & analysis Dedicated to ensure that our partners get significant return on investment (ROI) from this activity Apart from Mystery Shopping, RedQuanta offers different services as given below: Web Response Audits Telephone Audits Competition Audits Customer experience design
West
Ahmedabad Aurangabad Goa Mumbai Nagpur Nashik Pune Rajkot Sholapur Surat Vadodara Gandhinagar Amravati Bhavnagar Karamsad
North
Agra Allahabad Ambala Amritsar Bhatinda Chandigarh Delhi Faridabad Gurgaon Gwalior Hissar Jaipur Varanasi Aligarh Gorakhpur
North
Jalandhar Jammu Jodhpur Kanpur Kota Lucknow Ludhiana Meerut Noida Panipat Patna Sonepat Srinagar Shimla Raipur
South
Bangalore Chennai Cochin Coimbatore Gulbarga Hubli Hyderabad Madurai Madurai Mysore Pondicherry Tirupur Trivandrum Vijayawada Vishakapatnam
Advantages of Sassie
Objective & Real time reporting Highly customizable Dashboards Drill down into individual locations KPI tracking Quick export into Excel and PDF formats Trending reports across parameters Rights Management System Easy MIS integration Per shopper / shop reports Consolidated shop data
Client can increase the audit frequency at short notice. Example Scenarios:
A. Client wants to conduct more audits for treatments which are not meeting revenue potentials B. Client wants to conduct more audits for new therapies
Timelines
Audit Timelines
Audits are usually conducted on a monthly/fortnightly/weekly depending upon the requirement. Though we do audits for clients on a fortnightly cycle as well For Client, we suggest a Fortnightly cycle, where audits will be done in the first 9 days, 2 days as buffer and 4 days for analysis
Reporting Timelines
Real-time report and provide our clients reports within 3 to 4 working days from the date an audit has taken place at a particular outlet This helps our client to take the required actions with immediate effect and thus improve the quality of delivery as early as possible Client gets multiple login ids as per the requirement, which will help to view the report online anywhere anytime
4. We also expect our auditors to get us at least 2-3 pictures of the stores exterior, interior, staff uniform, restroom (if applicable) etc 5. Detailed shopper briefing on scenarios and guideline
RedQuanta: Framework
How It Works?
Program Design
The Core:
Client Need Assessment
objective and a goal for the program and accordingly we design the program
Key pain points and concern areas of the client Questionnaire design No. of Audits required in a particular period
Analysis framework
Preparing Questionnaire Our Team prepares the questionnaire keeping in mind the clients requirements and industry standards We also discus this questionnaire with the client to understand their SOPs
Frequency of the Audits Frequency of the Audits is discussed with the client as per his requirement. Frequency of the Audits should ideally be 2 audits per month
Scoring:
Scoring responses make the evaluation easy and quantifiable. Our score feature let you assign point values to questions and their associated answers. On the responses collected, a score would be computed. It provides an efficient index for you to appraise employee performance, capability, character or customer satisfaction
Shopper Profile
We select shoppers who will meet the TG of Client (as per the requirement)
Shopper Rotation
Weve a large base of shoppers across different profiles Weve a policy of not repeating shoppers for a minimum of 90 days or as per Clients requirement. In case required, we can also send the same shopper to an outlet to gauge the experience of a repeat customer Rating is given to every shopper on basis of quality & timelines of report Only shoppers with an rating of 7 and above (on a scale from 1-10) are selected for an assignment
Contact Information
Nikhil Talreja +91 9833132632 nikhiltalreja@redquanta.com Aishwarya Menon +91- 9920398423 aishwarya@redquanta.com
Corporate Office: 211, Reliable Business Centre, Oshiwara, Andheri (W), Mumbai- 400102.