What are emotions and moods? What do emotions and moods influence behavior in organizations?

Copyright 2008 John Wiley & Sons, Inc.

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Affect
A broad range of emotions that people experience.

Emotions
Intense feelings that are directed at someone or something.

Moods
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

2007 Prentice Hall Inc. All rights reserved.

Felt Emotions An individuals actual emotions. Displayed Emotions Emotions that are organizationally required and considered appropriate in a given job.
2007 Prentice Hall Inc. All rights reserved.

1. Personality
There is a trait component affect intensity

2. Day and Time of the Week

There is a common pattern for all of us Happier in the midpoint of the daily awake period
Happier toward the end of the week

3. Stress
Even low levels of constant stress can worsen moods

4. Social Activities
Physical, informal, and dining activities increase

positive moods

5. Sleep
Poor sleep quality increases negative affect

6. Exercise
Does somewhat improve mood, especially for depressed people

7. Age
Older folks experience fewer negative emotions

8. Gender
Women tend to be more emotionally expressive, feel emotions

more intensely, have longer-lasting moods, and express emotions more frequently than do men
Due more to socialization than to biology
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Emotional intelligence (EI)

Ability to understand emotions and manage

relationships effectively.

ability to manage oneself and interact

with others in a constructive way

Copyright 2008 John Wiley & Sons, Inc.

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Self-Awareness
Understanding our emotions & their impact on ourselves and others

Social Awareness
Empathy; understanding the emotions of others and their impact on relationships

Emotional Intelligence Competencies

Self Management
Self-regulation; thinking before acting and staying in control of our emotions

Relationship Management
Rapport; making use of emotions to build and maintain good relationships
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Copyright 2008 John Wiley & Sons, Inc.

Major Emotions
Anger

Joy Love

Fear

Sadnes s

Surprise

Copyright 2008 John Wiley & Sons, Inc.

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1. Self conscious emotions

Arise from internal sources (shame, guilt,

embarrassment, pride) and help regulate interpersonal relationships.

2. Social emotions
Arise from external sources (pity, jealousy) and

refer to individuals feelings based on

information external to themselves.
Copyright 2008 John Wiley & Sons, Inc.

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Moods Generalized positive or negative feelings or states of mind.

Copyright 2008 John Wiley & Sons, Inc.

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Emotions I was really angry when Prof. Nitpicker criticized my presentation Identified with a source, cause Tend to be brief, episodic Many forms and types Action oriented; link to behavior Can turn into a mood

Moods Oh, I just dont have the energy to do much today. Ive felt down all week. Hard to identify cause Can be long lasting Either positive or negative More cerebral; less action oriented Can influence emotion

Copyright 2008 John Wiley & Sons, Inc.

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Emotion and mood contagion spillover effects of ones emotions and mood onto others. Emotional labor regulating ones emotions to

display those desired by the organization.

Emotional dissonance inconsistencies between emotions we feel and emotions we project.

Copyright 2008 John Wiley & Sons, Inc.

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1. Deep acting
Trying to modify your true inner feelings

based on display rules.

2. Surface acting
Hiding true feelings while displaying different

ones.

Copyright 2008 John Wiley & Sons, Inc.

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