Rev: 0.

CA Flow Charts

A diagram that uses graphic symbols to depict

the nature and flow of the steps in a process.
Benefits of Using This Flowchart

Promotes understanding of a CA process Identifies problem areas and opportunities for process improvement Provides a way of training employees

Start / End
Process Step

Decision

Connector Termination

List of problem areas identified in Area

The objective is to prevent similar incidents happening

Pro-active steps taken to enable prevention of such Involves identification of fundamental parameters Identification of Corrective Action which are globally actionable and measurable

Again globally

incidents

which need attention.

Receipt of RCA

Link

RCA Analysis

Check for the Rtop no, capability and client affected

Study the Executive Summary to understand the problem statement

Check the key finding & key action to eliminate and the work around .

Study the Incident History & the action list

Study in detail the RCA analysis

Cont.

Note the RCA owner, Problem mang for further correspondence.

Check the cause category for vendor, responsibility etc

RCA Analysis
Check Section 6 of RCA Lessons learnt from this RCA (Advice to others)

Is the Action as per RCA global ?

NOTES:
RCA is the Input documents for CA Detail study & Analysis of RCA is done to determine the CA CA is further checked if it is global, actionable and measurable. Based on the answer of global in nature or not, further course of action is decided explained in subsequent slides

Receipt of Deep Dive

Link

Deep Dive Analysis

Check for the Rtop no and client based on RCA

Check the columns 1. How could we have detected this quicker? 2. How do we prevent this from happening again?

Check the columns 1. Failed to Follow Documented Process 2. Actual Change Issue

Study the columns 1. Initial Documented RC Error 2. ROOT CAUSE STATEMENT (Following Deep Dive)

Cont.

Check the column What help do we need from Capability Owner?

Link

Check for the column Avoidable

Deep Dive Analysis

Check the column Is this relevant to a broader community?

Is the Action as per Deep Dive global ?

NOTES:
Deep Dive enables to finalize the CA based on the answers from the columns like 1. What help do we need from Capability Owner? 2. How do we prevent this from happening again? Deep Dive help to understand if the issue is avoidable and is global in nature.

Option-I
Step I (RCA Analysis) decision Box answer is NO Step II (Deep Dive Analysis) decision Box answer is NO

Inform all the stake holders that the Issue is client specific and there is no Global Action

Option-II
Step I (RCA Analysis) decision Box answer is YES Step II (Deep Dive Analysis) decision Box answer is YES

Freezing the CA based on RCA & Deep dive

Expert Review of the CA

CA Review:
No
Go to Step-III Option-I

Review of the CA by SPOCs

Is the CA approved by SPOCs based on global action?

Yes

Go to Step-IV

Option-III
Step I (RCA Analysis) decision Box answer is NO Step II (Deep Dive Analysis) decision Box answer is YES

Freezing the CA based on RCA & Deep dive

Expert Review of the CA

CA Review:
No
Go to Step-III Option-I

Review of the CA by SPOCs

Is the CA approved by SPOCs based on global action?

Yes

Go to Step-IV

Option-IV
Step I (RCA Analysis) decision Box answer is YES Step II (Deep Dive Analysis) decision Box answer is NO

Inform all the stake holders that the Issue is client specific and there is no Global Action

Check for the responses in posted Flash

Posting CA in Intranet
Initiate the Project

Check if all the capability have responded for the posted Message within 5 days.

Follow Up with capability leaders for response

No

Have all the capability responded for the flash message Yes

Compile the data, for the clients were CA has to be implemented.

Reconcile the data of the responses from Capability leads.

NOTES:
As the CA is Global, it is assumed that there will be clients were CA has to be implemented. Still if the response from Capability shows no clients, we have to close the posted message after informing all the stake holders.

NOTES:
The Project Flow attached is a draft Schedule. Based on the scope of the project the schedule will be prepared. Duration of the activities are assumed. Actual duration will be discussed with team and finalized.