Professional Documents
Culture Documents
It is the ability coming from one's knowledge, practice, aptitude, etc., to do something well e.g. Carpentry is a skill.
Cultural Flexibility: Cultural awareness and sensitivity. Communication Skills: Include communicating effectively. listening and
HRD Skills: Includes conducting training programs, transmitting experience, counseling, creating organization change. Creativity: Problem-solving, innovation.
Self Management of Learning: Need for continuous learning. Should be self learners.
Verbal communication (including listening) Time management & stress management Managing individual decisions Recognizing, defining & Solving decisions Motivating & influencing others Delegating Setting goals & articulating a vision Self-awareness Team-building Managing conflict
Participative & Human Relations (supportive communication & Team building) Competitiveness influence) & control (power &
1. 2. 3.
4. 5. 6. 7.
PERSONAL SKILLS
INTERPERSONAL SKILLS
Managing Stress
Developing
Self-Awareness
Determining values and priorities Identifying cognitive style Assessing attitude toward change
Using the rational approach Using the creative approach Fostering innovation in others
Communicating Supportively
Motivating Others
The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:
Conversation Feedback Feed forward Delegation Humor Trust Expectations Values Status Compatibility
Conversation is defined as informal interchange of thoughts, information etc., between two or more conversants.
Conversation is a mode of Communication
T = Think before you speak A = Apologize quickly when you blunder C = Converse, dont compete T = Time your comments F = Focus on behavior not personality U = Uncover hidden feelings L = Listen to feedback
Is the information about the result of a process which is used to change the process itself.
Providing feedback is a critical task for a leader.
Feedforward refers to giving a pre-feedback to a person or an organization from which you are expecting a feedback. Provides direction for future performance.
Enforce positive energy. It is faster than feedback. E.g.If people think a bank is going to fail, their withdrawal of deposits actually causes a healthy and strong bank to crash.
Delegation is the assignment of authority and responsibility to another person (normally from a manager to a subordinate) to carry out specific activities
The accountability of the delegated work remains with the person who delegates work. Delegation helps in building skills Motivates the team Common goals are achieved.
1.
2. 3.
4.
5. 6.
7.
8. 9.
Define the task Select the individual or team Assess ability and training needs Explain the reasons State required results Consider Resources Required Agree deadlines Support & Communicate Feedback on results
Humor is the tendency of particular cognitive experiences to provoke laughter and provide amusement.
The majority of people are able to experience humor, i.e., to be amused, to laugh or smile at something funny, and thus they are considered to have a sense of humor
A sense of humor is part of the art of leadership, of getting along with people, of getting things done." ~Dwight D. Eisenhower
When used effectively, humor can release tension, create rapport, and build stronger team relationships.
The success of leadership is fully dependent on the trust of people on their leader.
Building trust is a the crucial task & can help develop good relationships with people. Constantly changes as two people interact.
Integrity
honesty and truthfulness.
Openness
reliance on the person to give
Competence
an individuals technical and
Consistency
an individuals reliability,
Loyalty
the willingness to protect and
To look forward to get something from others. Expectations are 2 ways i.e. Expectations from the Leader and Expectations from the followers (subordinates).
Values can be defined as those things that are important to or valued by someone. That someone can be an individual or, collectively, an organization. Values are what an organization stands for, and should be the basis for the behavior of its members. They are developed through culture, tradition and the surroundings of the individual. By identifying your core values and announcing them to your organization, you are saying, I/We are accountable for these behaviors. This is what we stand for and this is how we will behave in the day-to-day course of doing business.
Is the position & respect person gets from the society. Leadership status affects cognitive performance of people
Molding the facts & issues as per the requirement by understanding the strengths.
Compatibility is the adjustment the leader has to do with the group & objects. Its makes leadership effective.
The success of compatibility is depends on the well understanding, good communication & relationships
Task
Help your members to manage and learn from their challenges Care about your members
Plan occasional team events that let people get together without the pressures of work.
achievements and ensure that those above you know about its successes.
Don't publicly point a finger when something goes wrong.
Find out what gets in the way of their doing their best.
A Cuban politician, and the President of the Council of State of Cuba until his resignation from the office in February 2008. He holds the Guinness Book of Records title for the longest speech ever delivered at the United Nations: 4 hours and 29 minutes, on Sept. 29, 1960.His longest speech on record in Cuba was 7 hours and 10 minutes in 1986 at the III Communist Party Congress in Havana.
Napoleon Bonaparte
Was a military and political leader of France and Emperor of the French as Napoleon I, whose actions shaped European politics in the early 19th century. He could dictate several different letters addressed to different people at the same time, jumping from one to the other. His memory was incredible as was his concentration.
Queen Elizabeth II
Is queen regnant of 16 independent sovereign states known as the Commonwealth realms Regarded herself as a paragon of cleanliness. She declared that she bathed once every three months, whether she needed it or not.