TEAM DEVELOPMENT

6/28/2012

Building Your TEAM

Enthusiasm

Energy

Humour and Fun Focus And Persistence

Supportive

Decisive

Thinks and Plans

Share Information Internally And Externally

The Effective TEAM

Listening

Questioning
Learning from Mistakes Open And Honest Involvement

Clear Roles

Clear, Shared purpose and Direction Commitment Feed back and review

Flexible

Figure 1.1 The Effective Team

FISH
CHOOSE YOUR ATTITUDE

There is always a choice about the way you do your work even if there is not a choice about the work itself.

6/28/2012

Benefits of Play
Happy people treat others well.
Fun leads to creativity.

The time passes quickly .

Having a good time is healthy.

Work-become a reward and not just a way to rewards.

5
6/28/2012

SMILES ARE INSTANT PICK - ME - UPS SMILES MAKE OTHERS BELIEVE SMILES ARE CONTAGIOUS SMILES MAKE YOUR EYES SPARKLE

SMILES MAKE YOUR DREAMS COME TRUE

SMILES ARE STEPPING STONES TO GREAT THINGS

Key Elements of Effective Team

Ensures
- Quality decisions - Proper Balance between Planning and Action - Technical Competence to complete the tasks - A flow of good ideas - The team does not close in on itself - Each Individual has a clear role - Team members are involved and participate - There is clear sense of direction &purpose

Avoids
- Excessive focus on details - Hidden agendas & Conflict

Allows - Mistakes
- Challenge within the supportive environment - Flexibility of approach

Develops - Review & feedback mechanisms

- Good listening skills - A focus on achieving the task

Shares - Information Generates - Commitment & supportive Encourages - Humour Produces Powerful Performance

TIME

Development Level SECURITY

Stage

Lock-in

Confusion

Conflict

Control

SELF ESTEEM
Cooperation Consensus

GROWTH
Commitment
Figure 3.3 Team development

Level

Dominant Focus Feature

Competence & Confidence

Gaining SECURITY

Control

Self

Low

Building SELF ESTEEM

Achievement

Self/Others

Going For GROWTH

Figure 3.2

Discovery
Development levels

Others

High

Team Development Level

STRENGTH

S T R O N G W E A K

Team Development Level

With Vision = Control

Conflict / Control

Consensus

conflict

Conflict/ Consensus

TASK
Figure 6.2

RELATIONSHIPS

FOCUS

The impact of traditional leadership

Action Thinking
Issue How to increase thinking in my organization
Action Concepts Increase motivation Develop Knowledge

Action Areas

Provide Incentives

Introduce Creative thinking techniques

Alternative Action

Family Meal

Brain storming

Group Action Thinking or Brainstorming

- Team Building Tool
- Right environment - No criticism by word or body language during exploration - Managed or facilitated process

CHANGE

NORMAL CONSEQUENCE

STRATEGIC RESPONSE

Unexpected

Conflict

- Review meeting - Refocus on problem solving

Varying Team Membership

Cooperation > Conflict

- Attendance rule Clear communication to and from missing members

- Review meeting - New task process - Expand areas for team working - Back to Building

Permanent Departure of Team-member Replacement

Cooperation > Conflict

Conflict

Mission Accomplished/ New Project

Conflict

- New Task Process

Table 7.1

Changes affecting team performance

REASONS FOR THE RISE AND RISE OF TEAMS

Need for flexibility

Need for quality Need for customer service

TUCKMAN'S INTEGRATIVE MODEL OF TEAM DEVELOPMENT

Stage 1 Stage 2 FORMING STORMING Undeveloped Experimenting

Stage 3
Stage 4

NORMING
PERFORMING

Consolidating
Mature

(Source: Brown, H (1985) People, Groups, and Society Open University Press)

TEAM MAPPING: CHECK LIST

Environment/ Resources
Suppliers ?

EXTERNAL
Customers
Who and what do they want ?

Resources Available ?
Market ?

TASK

GOALS CLARITY

PEOPLE

Key Tasks Required ? Systems ?

Who ? Skills ? Motivations ?

Tasks / Procedures

INTERNAL

Team Members

THE ROLE OF THE TEAM LEADER

Building a performance ethic Clarifying the goals of the team Coaching team members Facilitating team meetings Doing some real work

Building your TEAM

Acknowledge Uncertainty
Agree Objective of Meeting Share Knowledge Explain Role Apply Technique Agree Process to Build Team / Achieve Task Agree Actions Agree Time of Next Meeting and Purpose

Fig 6.4

The first team meeting

Share information Clarify and confirm nature of the task Agree objectives and interim milestone Develop time plan

Brainstorm alternatives
Summarize options Evaluate options and agree actions

Agree work-roles (subgroup and individual work) and resource requirements Agree initial phase and first deadline Set time for feedback and review Execute first phase Feedback and review

And so on.

A task for a TEAM

Managing Creativity
Breaking Free
Think
Question Uncover
Identify the issue, the objective
What are the assumptions / constraints Assumptions / Constraints

Remove
Discover

Those that are invalid

New principles / better solutions

The Speed of the BOSS is the Speed of the TEAM

TEAM WORK BETTER FOR ALL