Operations in Hospital Click to edit Master subtitle style Management

Prepared By: Group 7-Consultants Joseph Dolphy (11024 ) Narasimhan Keshavan (11032) Akheel M Baramy (11062) Gourav Sharma (11138) Zatakia Jaykumar (11180)

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Operational Streams
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Patient Stream Staff Stream

Patients samples streams Drugs Stream Material Stream Information Stream

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Parameters of operational excellence in hospitals Click to edit Master subtitle style

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Efficiency Effectiveness Quality Cost

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Workfl ow Proces s Supply chain and Logistics Managem ent

Physical Layout

HOSPITAL OPERATIO NS MANAGE MENT

Capacit y design and planning Physical Network optimizati ons Staffing levels and productivity Manageme

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Quality Planning and process

Workflow Process
The process involved in the functioning of the hospital right from the moment the patient enters and until he or she is discharged

Physical Layout
Design of Facility which should be in accordance with the workflow

Capacity Design and Planning

The plan to increase the capacity of the hospital

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Physical Network Optimization

Positioning warehouse, suppliers inorder to minimise lead time and Costs

Staffing levels and productivity management

The manpower requirement and optimal usage of labour and resources

Quality planning and process improvement

Quality of the service and improvements needed in the process

Supply chain and logistics management

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SCM in hospitals
Major players at various Click to edit Master subtitle style
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stages

Producers Pharmaceutical companies, surgical products companies, device manufacturers

Pharmaceutical wholesalers, medical surgical distributors

Purchasers

Hospitals, Healthcare clinics

Health care providers

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Major issues in SCM

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Outdated IT systems Purchasing system Inventory and distribution

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Solutions related to scm

Group purchasing organizations(GPO) have provided sufficient Clickcost saving advantages to edit Master subtitle style
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- Purchasing from selected vendors for many hospitals at once - Network of suppliers
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Outsourcing of supply data management to professional service providers

- Hospitals can more effectively focus their resources on patient care

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Inefficient inventory management could result in loss of life

- Abandon Just in time inventory and manage their own inventory distribution
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Issues related to Emergency Service Click to edit Master subtitle style Department Bed Availability for Emergency situation
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Transportation Van Scheduling of Staff Availability of Doctor Blood and Organs Medical Supplies Stretchers and Trolley bearers

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Recommendations
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Arrangement for medicated food for patients Many drugs have a shelf life ,hence two or more suppliers for critical medicines Training facilities for doctors to learn the newer concepts of medicine Plant layout should be such that the distance travelled by the patients and staff is minimum. Segregation of wards like psychiatry department which are perceived to be dangerous. Super speciality consultation

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